Technical Support Engineer Tier 1 - Europe
Action1 Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at Action1. Remote, Spain · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Respond quickly to customer questions, diagnosing and fixing issues over phone and other support channels
- Reconnect after a fix to make sure the customer’s product is working fully
- Reproduce reported problems, route confirmed defects to the right team, and bring complex cases to engineering
- Pass customer feedback to product colleagues and build an internal library of guides and solutions
- Take part in customer troubleshooting meetings when needed and make support workflows more efficient
What you bring
- Strong command of Windows, including failed patch installs, software install switches, and editing or backing up the registry
- You can read basic PowerShell scripts and have resolved software problems across different environments
- Prior technical support or customer service experience, backed by clear communication and problem-solving
- Advanced English, at C1 to C2 proficiency
Who this fits
This is a remote role based in Spain, suited to someone with customer-facing technical support experience. You’ll work with customers as well as engineering and product teams, and may join customer meetings to troubleshoot issues directly.
From the employer
Who we are:
Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.
The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.
Introduction: We're currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.
What you'll do:
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Collaborate with the engineering team to address complex technical challenges.
- Work closely with the product team, incorporating customer feedback into product improvements.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
Requirements
What we're looking for:
- Have strong expertise in Microsoft Windows operating systems.
- Ability to identify and troubleshoot failed patch installations.
- Be familiar with PowerShell scripting and able to understand basic scripts.
- Proficiency in Mac OS and/or Linux platforms.
- Demonstrate knowledge of software deployment and configuration using install switches.
- Be skilled in reading, writing, modifying, and backing up the Windows registry.
- Have previous experience in technical support or customer service roles.
- Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
- Have solid experience troubleshooting software issues across various environments.
- Advanced English proficiency (C1–C2 level) is required
Would be a plus:
- Experience with patch management solutions.
- Ability to analyze and interpret logs and event data.
- Knowledge of Windows Group Policy configuration and management.
- Familiarity with Windows servers and server management.
- A basic understanding of the Windows Security model and related protocols.
- Additional languages would be a plus, particularly Spanish and French
Benefits
What we offer:
- Engaging challenges and opportunities to solve real-world problems.
- Continuous professional growth and learning with cutting-edge technologies.
- A stable income, flexible working hours, and opportunities for advancement.
- A supportive and collaborative team of skilled professionals.
- A remote-first culture, offering flexibility and work-life balance.
Join Action1 and be a driving force behind our success!
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