3100 IT Support Engineer SP1
At a glance
Mid-level IT Support & Helpdesk role at ALTEN MÉXICO. Remote, Mexico · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Install and maintain IT systems used in laboratory settings, including their configuration
- Keep laboratory systems available, secure and performing well for daily operations
- Protect electronic records and signatures by maintaining data integrity and meeting regulatory rules
- Handle administrative tasks and route support tickets for the US-based team
What you bring
- A degree in computer systems, software or telematics engineering
- Five to eight years of experience in IT engineering
- Knowledge of TCP/IP, DNS and DHCP, plus practical network troubleshooting
- Experience with IT security, cloud infrastructure, task automation and backup recovery
- Advanced English and familiarity with FDA, GDPR or HIPAA requirements
Who this fits
This mid-level role suits an IT engineer supporting laboratory systems and a US-based team. It is remote in Mexico.
From the employer
ALTEN Mexico is a subsidiary of ALTEN Group. ALTEN group has been a leader in engineering and information technology for more than 30 years and operates in 30 countries across Europe, North America, Asia, Africa, and the Middle East and employs more than 46,000 people, 88% of whom are engineers.
We are looking IT engineers to support our US based team on administrative work and ticket assignation.
IT engineers to support our US based team on administrative work and ticket assignation. Help in Corporate Services - Infrastructures & internal networks.
Activities:
- Install, configure, and maintain laboratory IT systems
- Ensure system availability, performance, and security to laboratory operations
- Manage data integrity and ensure compliance with regulatory requirements for electronic records and signatures
Requirements
- Computer Systems Engineering, Software Engineering, or Telematics Engineering
- 5 to 8 years of experience
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting
- Expertise in IT security practices, including firewalls, encryption, and compliance with HIPAA or GDPR
- Ability to manage cloud-based infrastructure (e.g., AWS, Azure) for data storage and processing
- Experience with scripting (e.g., Python, PowerShell) for automating IT tasks and workflows
- Knowledge of backup and disaster recovery systems to ensure data integrity
- Experience with industry standards: FDA, GDPR, HIPAA
- Certification: CISSP, CISM, Cisco CCNP Security, Palo Alto PCNSE, Fortinet NSE
- Pharmaceutical industry experience
- Advanced English
Benefits
- Competitive salary
- Above-law benefits
- Career growth and development plan
- Remote work scheme
- Support for home office setup
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