Copy of Desktop Support Technician
At a glance
Mid-level IT Support & Helpdesk role at American Technology Services LLC. Remote, United States · full-time · no salary stated · we estimate $71,694–$112,619 across the United States.
American Technology Services LLC has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Build client system plans with internal teammates and customers, including work needed for implementations and migrations
- Keep client systems running through maintenance, technical assistance and guidance on networks and systems
- Resolve desktop, server and network problems, and adjust system settings when performance needs tuning
- Manage backup and recovery, while checking infrastructure health, patching and threat-management software
- Maintain customer technical records, follow incident procedures and join the on-call rotation as required
What you bring
- A related bachelor’s degree or equivalent work experience
- At least five years in consulting or a managed-services setting
- An MCSE or CCNP credential, or progress toward either
- At least one year with Windows Server, Active Directory and Office 365, plus experience with other listed Microsoft tools and routing
Who this fits
This role suits a hands-on support technician comfortable working independently and with clients and teammates. The listing describes on-site work and an on-call rotation. The role is based in the United States.
From the employer
About American Technology Services LLC
American Technology Services (ATS) started in 1994 with the same mission as today, providing high-quality managed IT services, network support, and cybersecurity services to firms where quality matters most – the organizations that rely heavily on information technology and high levels of services. Over the years, ATS has built client trust that has lasted for years and years. As time goes forward, our consultative approach resonates well, and our “corporate knowledge” about our clients’ IT operations helps our clients perform at a higher level.
About the role
ATS is seeking a proactive and customer-focused Desk Support Technician II to join our dynamic IT team. In this hands-on, on-site role, you will be the first point of contact for users, providing essential infrastructure support to internal and external clients. Your primary responsibilities will include managing IT service requests, troubleshooting technical issues, and collaborating closely with team members on global projects. Complex issues will be escalated to senior engineers as needed, ensuring seamless service and high user satisfaction.
What you'll do
- Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans.
- Provide proactive maintenance of systems, technical support and guidance of client network and systems.
- Ability to work as part of a team to solve problems.
- Manages system back-up and recovery solutions.
- Perform troubleshooting analysis of desktop applications, servers and network components.
- Monitors system performance and implement tuning as needed.
- Participates in developing and maintaining technical documentation associated with customer systems. Follow department procedures for successful incident management.
- Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software and overall health of server systems and network devices.
- Participate in on-call rotation as required.
- Additional requirements may exist if the offer of employment is extended
Qualifications
- Bachelor’s degree in a related field or equivalent work experience.
- At least 5 years prior experience either in consulting or a managed services environment
- MCSE / CCNP or progress toward MCSE / CCNP
- At least 1 year of experience in windows Server with Active Directory
- At least 1 Year of experience with Office 365 and Azure, Microsoft Exchange and SharePoint Online
- At least 1 year of experience with Routers and routing protocols
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