Customer Success Manager - Commercial - Nordics
At a glance
Manager-level Customer Success role at Arctic Wolf. Remote, Sweden · full-time · £28,200–£63,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Manage a portfolio of corporate customers using CyberSOC, keeping their needs and account activity on track
- Secure renewals and grow accounts by matching additional services to customer requirements
- Run quarterly account reviews, monitor satisfaction and relay customer feedback to internal teams
- Build automated forecasts for accounts at risk, then create retention plans and follow customer issues through
- Advise customers on future growth, using product knowledge to recommend suitable plans and solutions
What you bring
- You have at least five years of proven sales success, preferably in a technology setting
- You can use spreadsheets and Salesforce, and bring an aptitude for technology
Who this fits
This role suits someone who can balance customer advising with renewal and expansion sales, while prioritizing a high volume of requests. The position is remote in Sweden and typically involves ten percent or less business travel. You’ll work under information-security controls and must pass criminal-background and employment checks.
From the employer
Customer Success Manager - Commercial - Nordics
Position Overview and Objective
Primary Responsibilities and Duties
Managing a set of corporate customers who are utilizing Arctic Wolf’s CyberSOC solution.
Achieving renewal and expansion targets through consultative selling techniques
Listening to customers and providing feedback to the business.
Ensuring customer satisfaction and delivery of quarterly account reviews.
Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning additional Arctic Wolf service offerings.
Acting as an advisor to customers by leveraging solid domain and product knowledge of Arctic Wolf service offerings and customer’s needs to develop plans for future growth.
Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source and impact of issues, comparing, and evaluating possible courses of conduct to make decisions or recommendations and understanding use cases to coach customers to alternate solutions when possible.
Creating and managing automated processes to effectively forecast and communicate at-risk customers; build risk mitigation plans to retain such accounts.
Key Skills
The ability to be flexible and work in a rapidly changing environment is required.
Aptitude for technology, knowledge of spreadsheet and Salesforce utilization.
Fanatical devotion to customer service, business quality, and data security.
Thinks out-of-the-box and energizes others with passion, quality, and commitment.
Key Competencies
Minimum Qualifications
5+ years of demonstrated success in a sales role, preferably in a technology organization.
Field sales experience strongly desired
Preferred Qualifications
Environment and Physical Demands
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
If located in a company office, often requires the mobility to physically navigate the space.
In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).
Travel Requirements
Typically 10% or less of business travel
Exemption Status to be reviewed by Legal
Exempt
Security Requirements
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity, and availability of AWN business information.
Each successful candidate will be required to pass a criminal background check and an employment verification as a condition of employment.
The base salary range for this job family is 28,200 to 63,000 GBP annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.
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