Senior Operations Support Engineer
At a glance
Senior IT Support & Helpdesk role at ARHS. Remote, Belgium · full-time.
Pay not stated Support Engineer salary
remoteroles summary, based on the employer's posting.
What you'll do
- Take charge of serious incidents disrupting critical applications and services, then guide teams through recovery
- Find the underlying causes of recurring problems and coordinate fixes that prevent them from returning
- Set monitoring approaches and performance reference points for operational services
- Help prepare deployments and releases, checking that services are ready for live operation
- Coordinate troubleshooting across infrastructure, middleware and application teams, and produce performance reports and recommendations
What you bring
- At least seven years supporting enterprise operations and applications
- Strong working knowledge of incident, problem and change management
- Hands-on experience with container-based and cloud-native environments
- Strong analysis, troubleshooting, communication and stakeholder coordination skills
- Experience working across international teams and multiple vendors
Who this fits
This senior role suits an experienced operations support engineer who can coordinate incident response across technical teams and stakeholders. The position is based in Brussels and listed as remote.
From the employer
Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.
Arηs Group, Part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services.
Role & Responsibilities
- Manage complex incidents affecting mission-critical applications and services.
- Lead root cause analysis and coordinate corrective and preventive actions.
- Define monitoring strategies and performance baselines.
- Support deployments, releases and operational readiness activities.
- Coordinate troubleshooting efforts across infrastructure, middleware and application teams.
- Contribute to automation initiatives and operational excellence.
- Produce operational reports, performance analyses and improvement recommendations.
Your Profile
- Minimum 7 years of experience in enterprise operations and application support.
- Strong expertise in incident, problem and change management.
- Experience supporting containerized and cloud-native environments.
- Excellent analytical and troubleshooting skills.
- Strong communication and stakeholder coordination abilities.
- Experience in international and multi-vendor environments.
Technical Skills
- Linux / Unix
- Kubernetes, OpenShift
- CI/CD pipelines
- Git/GitHub
- Prometheus, Grafana
- ELK Stack (Elasticsearch, Logstash/Vector, Kibana)
- ServiceNow or equivalent ITSM tools
- Kafka/Event Streaming platforms
- API Gateways and Integration Platforms
- Scripting and automation
WHAT´S IN IT FOR YOU?
- We value your contribution, which is why we offer a competitive and attractive salary package.
- Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
- Benefit from a convenient meal allowance provided through a ticket restaurant card.
- Take part in impactful projects that make a difference at both the national and European level.
- Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
- Join a collaborative culture where we regularly celebrate achievements and milestones together.
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