Technical Support Analyst
ASL Consulting Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at ASL Consulting. Remote, Canada · full-time · no salary stated · we estimate CA$66,223–CA$100,000.
ASL Consulting has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Install client software remotely, then deploy and update client builds as needed
- Learn ASL HR applications to trace reported issues, reproduce them and work with development on fixes
- Test software applications and verify fixes before sending them to clients
- Resolve escalated client concerns and coordinate updates between clients, technical staff and management
- Maintain the bug-tracking system and use JitBit Help Desk to research earlier issues
What you bring
- At least two years supporting end-user applications
- Knowledge of SQL, plus strong skill with MS Excel
- At least one year of experience deploying and updating software
Who this fits
This role suits an analytical, self-directed problem solver who can work to deadlines independently or with a team. It follows a hybrid schedule split between office and home. English and French communication is described as possible, rather than a stated requirement.
From the employer
- Industry leader in the Human Capital Software Industry
- Hybrid Schedule (50/50- office/home)
- Learn something new everyday
- Professional work environment
Check out our videos: https://www.youtube.com/watch?v=B8rD7h4jHuc
Team work, enthusiasm, solutions to problems and fun help to make a great working environment. We're looking to add industrious, energetic and analytical professionals with initiative to our team. Are you a team player, enthusiastic about learning, enjoy solving problems and coming up with software solutions that could make a difference to human resource organizations around the world?
We've been at the forefront of the #HireToRetire Software Industry for most of the last 32 years and we continue to evolve to provide better technology, services and innovative Human Resources solutions.
Want to be a part of one of the best organizations in the industry?
The Technical Support Team Lead position provides technical support and assistance pre and post implementation. The successful candidate will be required to deploy and update client builds as required. Conduct remote software installations while communicating in English and French if possible.
They will also be required to learn all ASL HR applications in order to probe and diagnose the exact root of reported client issues. They will be required to reproduce the issue and work internally with development to identify solutions, test the solution and deploy to the client(s). Evaluating / testing ALL software applications is a key function of the role. You will be responsible for ensuring that all escalated client concerns are resolved. You will liase between clients, technical and other management staff to ensure customer satisfaction as well as prepare client communication from time to time with the support of the Implementation Lead.
Possess excellent management and organizational skills and ability to work to deadlines independently or with your team as you will be responsible for managing the internal bug tracking system.
You will be required to use JitBit Help Desk tools to research similar problems from the past to provide resolution. Communicate effectively with internal/external clients at all levels (in English & French is possible.
You are expected to bring new ideas / suggestions for new/incremental development that would be useful to client in the future.
The position requires knowledge of SQL because from time to time SQL queries / scripts are required.
We're looking to add mature, industrious, energetic and analytical individuals to our team. Are you a team player, enthusiastic about learning, enjoy solving problems and want to make a technological difference in the lives of people?
We offer a flexible schedule, the ability to learn something new everyday;
A professional work environment;
On TTC route - no car required
At least 2 years of experience providing end user application support
IT degree or diploma
SQL knowledge
Expert in MS Excel
At least 1-2 years experience with software deployment and updates
Salary commensurate with experience
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