Customer Success Manager
At a glance
Manager-level Customer Success role at Azeus Convene. Remote, United States · full-time · no salary stated · we estimate $85,000–$135,150 across the United States.
Azeus Convene has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Keep assigned client accounts moving by following up promptly and closing out account needs
- Ask clients what they need from Convene, then guide them toward effective ways to use it
- Develop ongoing client relationships across the region assigned to you
- Find customer-led ways to expand accounts through additional sales or referrals
- Log client activity in the CRM and discuss account health, engagement and opportunities in recurring meetings
What you bring
- You bring one to three years in customer success, account management, sales or a related client-facing role
- You can identify customer needs, recommend fitting solutions and handle several accounts and priorities
- Experience with SaaS or technology work is an advantage, as is familiarity with CRM systems
Who this fits
This remote role suits someone who enjoys sustained client relationships and can balance multiple accounts. You’ll work under the Regional Manager and the global customer success lead.
From the employer
Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.
As a Customer Success Manager, you will play an important role in ensuring our clients maximize the value of Convene, build strong long-term relationships, and identify opportunities to further support their business needs.
Visit azeusconvene.com for more information.
Responsibilities
- Report to the Regional Manager and Head of Global Customer Success
- Manage assigned client accounts and ensure timely and effective account follow-through.
- Proactively engage with clients to understand their needs and guide them on best practices for using Convene.
- Build and maintain strong relationships with existing clients within the assigned region.
- Identify creative opportunities to grow existing accounts through upselling and client referrals, based on customer needs and business requirements.
- Attend weekly and monthly meetings and provide regular updates on account status, customer engagement, and opportunities.
- Maintain accurate and up-to-date records of client interactions, activities, and opportunities in the CRM system.
Qualifications
- 1–3 years of experience in Customer Success, Account Management, Sales, Client Relationship Management, or a related role.
- Experience in a SaaS environment is preferred; experience in the IT or technology industry is also an advantage.
- Strong client relationship management and communication skills, with the ability to understand customer needs and provide appropriate solutions.
- Proactive and customer-focused, with the ability to manage multiple client accounts and priorities effectively.
- Experience using CRM systems is an advantage.
Customer Success work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
Customer SuccessRemote
Find me workBy the team behind remoteroles.