SRE L1/L2 Support/Cloud Platform Ops Engineer
At a glance
Mid-level Site Reliability role at Bitdeer Technologies Group. Remote, United States · full-time · no salary stated · we estimate $115,000–$182,500 across the United States.
Bitdeer Technologies Group has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Watch GPU clusters, networks, storage, and environmental readings, then respond to alerts using runbooks
- Identify faulty GPUs, network cards, power supplies, disks, and cables, then apply standard recovery steps
- Gather logs and hardware diagnostics for escalations, and track incident tickets through resolution or handoff
- Install cables, replace hardware, update runbooks, and support deployments and inventory under SME direction
- Tag novel incidents and write structured handoff notes so the platform team can turn them into automation
What you bring
- At least two years in NOC, data center operations, or IT support
- You can administer Linux basics, including command-line work, log review, and service management
- You have used monitoring and ticketing tools, such as Prometheus or Grafana and ServiceNow or Jira Service Management
- You can handle rack work, cabling, and hardware replacement in a data center
Who this fits
This role suits someone who can follow procedures while spotting repeat incidents and documenting useful details for automation. You must work the rotating twelve-hour schedule from 8AM to 8PM PST, with shift handoffs to the APAC operations team.
From the employer
About Bitdeer Technologies Group
Bitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure.
Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and building AI computational infrastructure to support the AI revolution. Bitdeer handles complex processes involved in computing such as equipment procurement, transport logistics, data center design and construction, equipment management, and daily operations. Bitdeer also offers advanced cloud capabilities to customers with high demand for artificial intelligence.
Headquartered in Singapore, Bitdeer has deployed data centers across multiple countries, including the United States, Norway, Bhutan, and Ethiopia.
To learn more, visit https://ir.bitdeer.com/
Position Overview
You are the first human in the loop — the escalation target when the AIOps system needs a decision, and the source of ground truth that turns novel incidents into new automations.
NeoCloud is building an AI-operated GPU cloud. That doesn't mean fewer humans — it means humans focus on judgment calls the platform can't yet make, and every judgment call trains the platform to do it next time. In this L1 role you cover front-line monitoring and incident response for NeoCloud's US GPU DCs during the 8AM–8PM PST shift. You execute SOPs, escalate the hard cases, and feed the AIOps substrate the ground truth it needs to learn from novel incidents.
What you'll own
- Monitor GPU cluster health, network status, storage systems, and environmental sensors via centralized dashboards.
- Respond to alerts and execute runbooks for common incidents: GPU errors, link flaps, node failures, storage alerts.
- Perform hardware triage: identify failed GPUs, NICs, PSUs, disks, and cables from monitoring data and physical inspection.
- Execute standard remediation: GPU reset, node drain/reboot, link re-seat, BMC recovery.
- Collect diagnostic data for L2/SME escalation: logs, DCGM output, network diagnostics, hardware health reports.
- Manage incident tickets from creation through resolution or escalation (ServiceNow/Jira).
- Perform physical DC tasks: cable installation, hardware swap-outs, rack and stack, labeling (on-site roles).
- Execute structured shift handoffs at 8AM and 8PM PST with the APAC operations team.
- Maintain and update operational runbooks based on recurring issues.
- Assist with hardware deployment, firmware updates, and inventory management under SME guidance.
Feed the AIOps substrate
- Every novel incident you resolve is data the platform team needs — you tag it, describe it, and hand it back so it becomes an automation.
- Every runbook you touch should get closer to being executable by the platform, not by you.
- Your handoff notes are structured signal, not free-form email.
Why this role is different from a NOC job
- You are not the last line of defense — the platform is. You are the training signal.
- Growth path is real: strong L1s here move into SME roles, or into the platform team as automation authors.
Job Requirement:
- 2+ years in NOC, data center operations, or IT support role
- Basic Linux system administration (command line, log analysis, service management)
- Familiarity with monitoring tools (Prometheus, Grafana, Nagios, or equivalent)
- Experience with ticketing systems (ServiceNow, Jira Service Management)
- Ability to perform physical data center tasks: rack and stack, cabling, hardware replacement
- Strong communication skills for shift handoffs, incident documentation, and escalation
- Ability to work 8AM-8PM PST shift schedule (12-hour shifts with rotation)
- Curiosity about automation — you don't just execute the runbook, you notice when it's the third time this month and ask what should change.
- Comfort with structured data — you understand that how you file a ticket matters, because it may train a model that decides how the next one is filed.
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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, color, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.
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