Remote Customer Onboarding Consultant
At a glance
Mid-level Customer Success role at BuzzTech Media. Remote · full-time.
Pay not stated Customer Success salary
remoteroles summary, based on the employer's posting.
What you'll do
- Welcome new clients and walk them through the steps needed to get started
- Lead remote calls to learn each client’s goals, needs and working processes
- Coordinate setup with internal teams, tracking progress and keeping CRM records current
- Resolve client questions or route issues to the right people, then hand off accounts to ongoing support
What you bring
- Onboarding, client service or sales experience can help, but it is not required
- You communicate clearly, build client relationships and stay organized with strong follow-through
Who this fits
This mid-level role suits someone comfortable guiding clients and coordinating details in a fully remote setting. You’ll work remotely with structured support.
From the employer
Remote Customer Onboarding Consultant
About This Role:
BuzzTechMedia is a digital solutions company helping businesses and professionals work more efficiently through high-quality virtual assistance and digital support services. We are seeking client-focused Customer Onboarding Consultants to join our growing sales team. You’ll serve as trusted point of contact during onboarding - setting expectations, coordinating next steps, and ensuring each client is satisfied with the value of our services.
Key Responsibilities:
Welcome new clients and guide them through the onboarding process
Conduct virtual onboarding calls to understand client needs, goals, and workflows
Coordinate with internal teams to ensure accurate setup and timely service
Track onboarding progress and maintain detailed records in CRM systems
Address questions or concerns and escalate issues when needed
Ensure a smooth transition from onboarding to ongoing account support
What We’re Looking For:
Experience in customer onboarding, client services, or sales is preferred but not required
Strong communication and relationship-building skills
Highly organized with excellent follow-up and attention to detail
Comfortable working in a fully remote, fast-paced environment
Tech-savvy with the ability to learn new tools and processes quickly
Professional, positive, and solution-oriented mindset
What We Offer:
Competitive base salary plus performance-based bonuses
Benefits including medical, dental, 401(k), and paid time off
Fully remote position with structured support
Fully remote position with structured support
Collaborative and growth-oriented team culture
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