Jr. Technical Support Analyst
CAI Open · verified Oct 24, 2026 At a glance
Junior IT Support & Helpdesk role at CAI. Remote, Philippines · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Handle first-line support for hotels, with coverage expanding over time
- Help users reset Office 365 and cloud PMS passwords, and enroll in MFA
- Resolve access, printing and browser connectivity issues in the Property Management System
- Troubleshoot printers and Office apps through ManageEngine Endpoint Central, and work in ServiceDesk Plus
What you bring
- You have strong experience resetting Office 365 and cloud PMS passwords
- You can provide first-line support and troubleshoot desktop, printing and internet-access issues
Who this fits
This junior, full-time remote role suits someone ready to provide level-one support for an international hotel. Coverage grows from about seven hotels during the first three months to thirty-five from months four through twelve. You work weekdays, five days a week, within the 8 AM to 8 PM EST support window.
From the employer
Req number:
R4493Employment type:
Full timeWorksite flexibility:
RemoteWho we are
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Jr. Technical Support Analyst ready to take us to the next level! If you have strong experience with Office 365 password resets and Cloud based PMS password resets skills and are looking for your next career move, apply now.Job Description
We are looking for a Jr. Technical Support Analyst to provide level 1 support for an international hotel. This position will be full-time and remote.
What You'll Need
Required
Level 1 Support for approximately seven (7) hotels in the first three (3) months, and for thirty-five (35) hotels from fourth (4th) month to twelfth (12th).
Support for Office 365 password resets and MFA enrollments.
Support for Cloud based PMS password resets.
Support for logging into the Property Management System, printing, and internet access (browser usage).
Desktop support using ManageEngine Endpoint Central (printer, Office Apps troubleshooting).
Utilize ManageEngine ServiceDesk Plus.
Support from 8 AM EST to 8 PM EST, 5 days per week, Monday through Friday.
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
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