Help Desk Support Specialist | Network Solutions
Careers at Myers and Stauffer Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at Careers at Myers and Stauffer. Remote, United States · no salary stated · we estimate $71,694–$112,619 across the United States.
Careers at Myers and Stauffer has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Troubleshoot branch video and phone systems, platform access problems, and remote-user data connectivity
- Guide users by phone through fixes, password resets, system instructions, and general support questions
- Review issue patterns and document findings to help resolve problems and reduce repeat incidents
- Rank incoming requests by urgency and impact, then escalate unresolved issues through the required process
- Keep accurate records of daily work, system activity, and conversations with users
What you bring
- An associate degree from an accredited school, two years of related experience, or a combination totaling two years
- You can follow technical directions and communicate clearly in writing and conversation across organizational levels
- You can maintain organized records and work from a professional remote setup with high-speed internet
Who this fits
This remote role suits someone comfortable providing phone-based technical help to branches, departments, and remote users. You’ll need occasional weekend and holiday availability for support coverage.
From the employer
We are seeking a skilled and customer-focused Help Desk Specialist to provide remote technical support to Edward Jones branches, departments, and remote users. In this role, you will diagnose, troubleshoot, and resolve technical issues, ensuring an exceptional support experience. This is a remote position requiring a professional workspace and high-speed internet access.
Essential Functions and Primary Duties
- Diagnose and resolve technical issues, including but not limited to branch video and phone systems, access issues across multiple platforms, and data connectivity for remote users.
- Deliver high-quality support via phone, guiding users through technical solutions while following a structured knowledge base.
- Handle password resets, "how-to" questions, and general inquiries about supported systems.
- Identify, document, and analyze trends to support effective problem resolution and prevent recurrence.
- Assess and prioritize work based on severity, urgency, and impact.
- Follow escalation protocols to ensure unresolved issues are addressed promptly.
- Maintain detailed and accurate records of daily activities, system functions, and user interactions.
- Assist with additional tasks as assigned.
Preferred Qualifications
- Work Environment: Maintain a professional remote workspace with high-speed internet access.
- Technical Skills: Proficient in relevant technologies and tools, with the ability to follow technical instructions.
- Communication: Excellent verbal and written communication skills across all organizational levels.
- Detail-Oriented: Strong documentation and organizational skills.
- Schedule Flexibility: Availability to work occasional weekends and holidays for support coverage.
- Previous experience in a call center environment preferred.
Minimum Qualifications
Associate’s degree from an accredited college, technical school, or university or two (2) years of related experience or an equivalent combination of education and experience totaling two (2) years.
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