Service Desk Analyst - NV1
At a glance
Mid-level IT Support & Helpdesk role at Centorrino Technologies. Remote, Australia · full-time · no salary stated · we estimate A$84,128–A$101,250 across Australia.
Centorrino Technologies has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Take inbound support calls and help customers promptly and professionally
- Investigate technical problems on your own or bring in internal teams to resolve them
- Keep customers updated with clear, timely explanations as issues progress
- Create and prioritise ConnectWise tickets, then stay responsible for each through resolution
What you bring
- You hold an NV1 Security Clearance
- You communicate clearly, take responsibility for follow-through and focus on practical solutions
- You have a customer-service mindset and work constructively with a team
- You hold valid Vulnerable People or Working with Children and Police checks
Who this fits
This suits a mid-level service desk analyst who enjoys customer support, troubleshooting and seeing issues through to resolution. The role is remote in Australia, with hours from 10:30 to 7 AEDT.
From the employer
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Service Continuity Team in Australia.
The hours for this role will be 10:30-7 AEDT.
NV1 Security Clearance is required for this role.
Requirements
What You’ll Do
- Answer inbound calls and deliver prompt, friendly, and professional support.
- Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
- Keep customers informed with clear, confident, and timely updates.
- Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution.
- Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time.
What You’ll Bring
- A mature, “own it” mindset with strong follow-through.
- A team-first approach and a high level of accountability.
- Clear communication skills and a practical, solutions-focused mindset.
- A genuine passion for customer service and helping people.
- A willingness to learn, grow, and build your skills — we’ll support you every step of the way.
- Basic IT skills are preferred, with ITIL knowledge or IT certifications considered a bonus, not a requirement.
- NV1 Security Clearance
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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