Automation Support Engineer (NOC)
Cerby Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at Cerby. Remote, Mexico · full-time.
Pay not stated Support Engineer salary
remoteroles summary, based on the employer's posting.
What you'll do
- Keep the automation platform running smoothly by supporting its daily operations and checking reliability and performance
- Use logs, browser tools and internal dashboards to trace failed automation runs and find their causes
- Work with engineering and support colleagues to resolve automation problems, escalating issues when needed
- Watch alerts and queued automations, then address errors or delays before they grow
- Adapt selectors and flow settings when application interfaces change, and help test automations and record fixes
What you bring
- One to three years in automation support, QA, NOC or IT operations
- At least a year using JavaScript to code, test and debug; TypeScript is an added advantage
- You can investigate web issues with HTML/CSS and browser developer tools, and work with logs, error traces and system output
- You have worked with REST APIs and JSON
Who this fits
This mid-level, hands-on support role suits someone comfortable handling operational issues independently and collaborating with distributed technical and support teams. The schedule is Sunday through Wednesday from 6 pm to 2 am, plus Saturday from 1 pm to 9 pm. The role is remote in Mexico.
From the employer
At Cerby, security is everyone's business.
Cerby extends your security perimeter to include your disconnected applications, providing identity automation and eliminating manual processes. It's one of the biggest blind spots in enterprise security, and we're the team closing it. If you want to work alongside the team solving one of the hardest, most overlooked problems in security, you're in the right place.
Founded in 2020, Cerby is backed by leading investors and trusted by enterprises across the globe.
About the Role
We're seeking an Automation Support Engineer to join our team and help monitor, troubleshoot, and enhance Cerby’s automation systems. This is a hands-on, cross-functional role focused on supporting day-to-day automation operations, ensuring uptime, and continuously improving our automated flows.
The hours for this role will be:
- Sunday through Wednesday 18:00 (6 pm) to 2 am
- Saturday 13:00 (1 pm) to 21:00 (9 pm)
What You’ll Do
- Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance.
- Analyze and debug failed automation executions using logs, browser tools, and internal dashboards.
- Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed.
- Monitor alerts and automation queues to resolve errors and delays proactively.
- Review and adjust XPath, selectors, or flow parameters to adapt to app UI changes.
- Contribute to automation testing and quality assurance cycles.
- Document known issues, root causes, and solutions in a support knowledge base.
What We’re Looking For
- 1–3 years of experience in automation support, QA, NOC, or IT operations.
- -1+ year working with JavaScript (TypeScript is a plus), coding, testing, debugging, and automation techniques.
- Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools.
- Strong problem-solving skills and ability to work with logs, error traces, and system outputs.
- Experience working with REST APIs and JSON.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Organized, process-driven mindset with attention to detail.
- Familiarity with monitoring tools (e.g., Datadog), version control (Git), and ticketing systems (e.g., Zendesk, Jira).
- Ability to work independently and as part of a distributed team.
- Available for on-call or rotational support schedules.
Nice to Have
- Experience with RPA platforms or workflow automation tools.
- Exposure to authentication mechanisms (e.g., MFA, OAuth).
- Basic experience writing or maintaining test scripts.
- Background in SaaS operations or identity and access management.
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