Automation Support Engineer (NOC)
Cerby Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at Cerby. Remote, Mexico · full-time.
Pay not stated Support Engineer salary
remoteroles summary, based on the employer's posting.
What you'll do
- Keep the automation platform running reliably by handling its day-to-day operational needs
- Use execution logs, browser tools and internal dashboards to trace failed automations and find causes
- Watch alerts and queues, clear errors or delays, and adjust selectors or flow settings when app interfaces change
- Work with engineering and support to resolve issues, test automation quality, and record fixes in the knowledge base
What you bring
- One to three years in automation support, QA, NOC or IT operations
- At least one year using JavaScript to code, test or debug; TypeScript is a plus
- You can investigate web issues with browser developer tools and understand HTML and CSS
- You have worked with REST APIs and JSON, and can interpret logs, error traces and system output
Who this fits
This role suits a hands-on support professional comfortable working independently and with distributed teams. You must be available for the stated schedule: Wednesday through Saturday evenings, plus Sunday afternoon and evening, and for on-call or rotational support.
From the employer
At Cerby, security is everyone's business.
Cerby extends your security perimeter to include your disconnected applications, providing identity automation and eliminating manual processes. It's one of the biggest blind spots in enterprise security, and we're the team closing it. If you want to work alongside the team solving one of the hardest, most overlooked problems in security, you're in the right place.
Founded in 2020, Cerby is backed by leading investors and trusted by enterprises across the globe.
About the Role
We're seeking an Automation Support Engineer to join our team and help monitor, troubleshoot, and enhance Cerby’s automation systems. This is a hands-on, cross-functional role focused on supporting day-to-day automation operations, ensuring uptime, and continuously improving our automated flows.
The hours for this role will be:
- Wednesday through Saturday 18:00 (6 pm) to 2 am
- Sunday 13:00 (1 pm) to 21:00 (9 pm)
What You’ll Do
- Support day-to-day operations of Cerby’s automation platform, ensuring reliability and performance.
- Analyze and debug failed automation executions using logs, browser tools, and internal dashboards.
- Collaborate with engineering and support teams to troubleshoot automation issues and escalate where needed.
- Monitor alerts and automation queues to resolve errors and delays proactively.
- Review and adjust XPath, selectors, or flow parameters to adapt to app UI changes.
- Contribute to automation testing and quality assurance cycles.
- Document known issues, root causes, and solutions in a support knowledge base.
What We’re Looking For
- 1–3 years of experience in automation support, QA, NOC, or IT operations.
- -1+ year working with JavaScript (TypeScript is a plus), coding, testing, debugging, and automation techniques.
- Experience troubleshooting web technologies (HTML/CSS) using the browser’s developer tools.
- Strong problem-solving skills and ability to work with logs, error traces, and system outputs.
- Experience working with REST APIs and JSON.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Organized, process-driven mindset with attention to detail.
- Familiarity with monitoring tools (e.g., Datadog), version control (Git), and ticketing systems (e.g., Zendesk, Jira).
- Ability to work independently and as part of a distributed team.
- Available for on-call or rotational support schedules.
Nice to Have
- Experience with RPA platforms or workflow automation tools.
- Exposure to authentication mechanisms (e.g., MFA, OAuth).
- Basic experience writing or maintaining test scripts.
- Background in SaaS operations or identity and access management.
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