Level 3 - Senior Cloud Support Engineer
At a glance
Senior IT Support & Helpdesk role at Cloudnexa.com. Remote, United States · full-time · no salary stated · we estimate $104,988–$145,150 across the United States.
Cloudnexa.com has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Take on escalated AWS issues, find solutions for customers, and carry out Well-Architected Framework reviews
- Handle systems administration across security checks, patching, deployments and AWS account management
- Design and build large-scale AWS systems, close security gaps and put cost-saving changes in place
- Scope new customer work with sales, review support engineers’ work and automate recurring tasks
- Join the round-the-clock on-call schedule and coach junior support engineers
What you bring
- A computer science degree or a qualification in a related technical discipline
- At least three years in systems administration, security engineering or a comparable role, plus two years in customer-facing support or consulting
- Three or more years supporting Linux or Unix and Windows, and maintaining live internet-facing systems around the clock
- At least two years administering AWS services, with experience in monitoring, scripting and support processes
- AWS associate-level SysOps and Solutions Architect credentials, plus a professional-level Solutions Architect or equivalent AWS certification
Who this fits
This senior role suits an experienced engineer who enjoys customer problem-solving, can work independently through ambiguous issues and can manage several tasks at once. You’ll mentor junior engineers and participate in a 24/7 on-call rotation. The role is remote and based in Newtown Square. Candidates must verify their US work eligibility and pass criminal, education, employment-history and drug checks; interviews are by video.
From the employer
Cloudnexa is an Amazon Web Services (AWS) Premier Partner that is looking for an experienced and motivated Cloud support engineer that enjoys solving problems, working with customers, and has a strong technical background. As an AWS Cloud Engineer, you will be the 3rd Level Support responsible for diving deep into technical issues that arise and developing solutions for our customer. In addition to support, handling Well-Architected Framework Reviews and other Professional Service engagements will be required. The ideal candidate should be a detail-oriented self-starter with independent problem solving skills, who exhibits excellent verbal and written communication skills.
This position will provide the opportunity to gain top-notch experience in cloud computing through Cloudnexa's 24/7 support and professional services operations, focused out of the Honolulu, Salt Lake City, and Philadelphia regions.
- General Systems Administration and support duties, including security reviews, patching, deployments, and AWS Account administration.
- Ability to implement AWS Cost Savings, Security Gaps, and has excellent AWS Service knowledge in order to architect, design, and implement new large-scale systems.
- Support pre-sales activities for designing and scoping new customer engagements.
- Quality check existing support team work.
- Implementing ways to automate and improve repetitive processes.
- Identifying and investigating new ways to solve complex issues for our customers and present findings in simple, straight-forward solutions.
- Ability to deal with ambiguity and juggle multiple tasks at once.
- Ability to conduct an AWS Well-Architected Framework Review.
- Participate in a 24x7 on-call rotation.
- Mentor existing junior Support Engineers.
- Bachelor’s Degree in Computer Science or related technical field.
- 3+ years of experience as a Systems Administrator or Security Engineer or equivalent position.
- 2+ years in a customer facing consulting or support role.
- 3+ years of experience with both Linux/Unix and Windows OS support.
- 2+ years of experience implementing and administering AWS services including EC2, ELB, S3, VPC, IAM, RDS, CloudFront, Workspaces, CloudWatch, and CloudFormation/Terraform, etc.
- 3+ years of experience running and maintaining 24x7 internet-facing production environments leveraging web services like Nginx, IIS, Tomcat, Apache Web Server, or equivalent.
- Hands-on experience implementing monitoring, alerting, dashboards, and metrics reporting.
- Experienced in support processes, runbook management, adhering to SLA's, and issue resolution/management.
- Demonstrate a strong understanding of Computer Science fundamentals in data structures, OS, Networking, problem solving, and performance tuning.
- Experience with one or more scripting languages like Python, Bash/Shell, or PowerShell.
Strong technical documentation skills.
Excellent verbal and written communication skills.
- AWS SysOps Administrator - Associate Certification or equivalent.
- AWS Solutions Architect - Associate Certification or equivalent.
- AWS Solutions Architect - Professional Certification or equivalent AWS Certification.
All your information will be kept confidential according to EEO guidelines.
Interview Requirements:
- Video conference interview(s) are required.
- Candidates will be required to verify and pass the following background checks.
- Criminal background check.
- Education background check.
- Employment history check.
- Drug screening.
- Verify the right to work within the United States.
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