IT Support Specialist
At a glance
Mid-level IT Support & Helpdesk role at Commandlink. Remote, Philippines · full-time.
Pay not stated IT Support Specialist salary
remoteroles summary, based on the employer's posting.
What you'll do
- Handle employee IT requests and troubleshoot day-to-day helpdesk issues across the company
- Prepare and secure laptops for new starters, configuring devices so they are ready to use
- Administer Intune and monitor Pulseway for device, application and system support
- Resolve hardware, software, network and operating system problems across MacOS and Windows
- Record fixes and useful practices, and coordinate with colleagues on consistent IT standards
What you bring
- At least three years in an IT support or helpdesk role
- Hands-on support experience with both MacOS and Windows, plus hardware, software and network troubleshooting
- Experience administering Microsoft Intune and using Pulseway or a comparable remote management tool
Who this fits
This remote role suits someone comfortable supporting employees independently across time zones and working U.S. business hours. You’ll work with colleagues around the world to keep IT practices consistent.
From the employer
About Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.
Learn more about us here!
This is a 100% remote position
About the Role
We’re looking for an IT Support Specialist to join our globally distributed team. In this role, you’ll be the go-to person for supporting employees across all aspects of IT — from resolving helpdesk tickets to managing device setup and administration.
While this is an international position, you’ll be expected to align your working hours with U.S. time zones to support our team effectively.
Key Responsibilities
- Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support.
- Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one.
- Manage and support Microsoft Intune for device and application management.
- Administer and monitor Pulseway for proactive system management and support.
- Troubleshoot and resolve issues across both MacOS and Windows environments.
- Resolve software, hardware, and network issues quickly and efficiently.
- Document issues, resolutions, and best practices to improve support processes.
- Collaborate with global colleagues to ensure consistent IT standards and practices.
What You’ll Need
- 3+ years of experience in IT support or helpdesk roles.
- Strong background in troubleshooting hardware, software, and networking issues.
- Hands-on experience supporting both MacOS and Windows environments.
- Experience with Microsoft Intune administration.
- Experience with Pulseway or similar remote monitoring/management tools.
- Excellent communication skills, with the ability to support users remotely across time zones.
- Ability to work independently while aligning with U.S. business hours.
- A proactive, customer-focused mindset with strong problem-solving skills.
Nice to Have
- Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace).
- Familiarity with onboarding/offboarding processes in distributed teams.
- IT certifications (CompTIA, Microsoft, Apple, etc.).
Why you'll love life at Command|Link
Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?
- Room to grow at a high-growth company
- An environment that celebrates ideas and innovation
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses to encourage the addition of great new people to the team
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