Technical Support Engineer
At a glance
Mid-level IT Support & Helpdesk role at Composio. Remote, United States · full-time · no salary stated · we estimate $71,694–$112,619 across the United States.
Composio has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Take support cases from first review through reproduction, code changes, release and customer follow-up
- Write daily TypeScript and Python changes, including integration adjustments and SDK fixes prompted by tickets
- Give engineering actionable bug reports, while resolving issues yourself when you can
- Join prospect calls to solve technical blockers, and publish guides for recurring problems
- Track customer health after difficult bugs and use Composio to automate support workflows
What you bring
- You have handled in-depth technical support at a developer-tools, infrastructure or API company
- You can diagnose issues from stack traces, curl requests and logs, then deliver production-ready code
- You can lead live debugging with senior engineers and explain complex issues clearly in writing
- You have built with language models and use them to speed up support investigations and fixes
Who this fits
This mid-level role suits someone who combines hands-on coding with customer support, sales-adjacent calls and customer success follow-up. You must be based in North America and work PST or EST hours, with meaningful overlap across both coasts and customers.
From the employer
At Composio, we are building infrastructure that allows agents to communicate with the tools you use for work including Github, Gmail, Notion, Salesforce, etc. We are a small team of engineers wrangling problems from context to search, that help us provide the most capable bridge between your agents and your tools.
We raised a $25M Series A from Lightspeed with some incredible angels like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), Gokul Rajaram. Beginning of this year we 3x our ARR, our customers range from your friends in the YC batch to Wabi, Glean, Zoom and many more.
Location: Remote in North America, PST or EST hours. We need real overlap with both coasts and with our customers.
What you'll do?
own the customer support queue end to end - triage, reproduce, fix, ship, close
write code daily in Typescript and Python: small fixes, integration tweaks, SDK patches, and whatever the ticket needs
bridge customers and engineering with crisp repros, useful Github issues, and the judgment to fix what you can yourself
jump into pre-sales conversations when a prospect hits a technical wall and unblock them in real time
write public docs and troubleshooting guides for recurring issues
own customer health for the accounts you support, especially after hard bugs or sharp edges
dogfood Composio to automate ticket triage, customer comms, and runbooks
"Must haves"
if you are very good, nothing is a must per-se
technical support
you have done deeply technical support at a dev tools, infrastructure, or API company
you can read a stack trace, a curl request, and a log line and triangulate the bug
you ship code that reaches production
customer facing
you can run a live debugging call with a senior engineer and keep their trust
you are comfortable mixing support, sales-adjacent conversations, and customer success outreach
ai native
you have built with language models
you use LLMs to accelerate triage, repros, and writing fixes
typist - you can write docs well and explain complex ideas clearly
timezone - you are based in North America in PST or EST hours
human - you build trust and admit what you do not know
Optional
backend or full-stack engineer who moved toward customer-facing work, or the reverse
prior on-call rotation experience
contributions to a major open source project
started companies or built large side projects
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