App Dev & Support Engineer III
Conduent Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at Conduent. Remote, India.
Pay not stated Support Engineer salary
remoteroles summary, based on the employer's posting.
What you'll do
- Support Relativity and RelOne hosting platforms, helping internal and external users resolve issues
- Investigate complex systems involving Citrix, virtual desktops, Windows and Linux servers, identity tools and SQL
- Coordinate with client services, data, development, infrastructure teams and vendors to keep platform work moving
- Help design, launch and maintain eDiscovery platforms, while documenting guidance users need
What you bring
- A bachelor’s degree or equivalent work background, plus eDiscovery industry experience
- Five to seven years supporting Relativity and three to five years supporting RelOne
- Working knowledge of Windows and Linux systems, databases, authentication, networks, web services and cloud platforms
- Strong written and verbal communication, with the ability to work independently and alongside a team
Who this fits
This role suits an experienced eDiscovery support engineer who can troubleshoot platform issues and coordinate across teams. You’ll support enterprise users under demanding service commitments spanning multiple time zones and countries. The position is remote in India.
From the employer
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. We are a business process and service company.
Why Conduent:
You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award-winning place to work. In 2021, we won Best Places to Work, Best Global Culture and Best HR Team.
You have an opportunity to personally and professionally thrive, make a difference, and be part of a culture where individuality and participation is valued.
As the Senior eDiscovery support analyst, you will be responsible for supporting CLCA’s eDiscovery hosting platforms Relativity and RelOne. Your responsibility is to provide the best customer experience for users, both internal and external. You will play an important role in designing, implementing, deploying and supporting those platforms. You will work closely with various teams such as Client Services, Data Management, Development, and Infrastructure. Also work closely with vendors in supporting our platforms.
We need someone who can:
- Support large enterprise customer with a very demanding SLA that spans across multiple time zones, countries etc.
- Coordinate and communicate effectively with all parties, both external and internal.
- Troubleshoot complex distributed systems that involve Citrix, VDI, Windows servers, Linux Server, AD, MFA, and SQL Servers.
- Pick up new eDiscovery technology to provide the best support for our customers.
- Drive and collaborate with other teams to get things done.
Basic Qualifications for Consideration:
- Bachelor’s Degree or equivalent working experience
- Relativity server 5-7 years of overall support experience required. Minimum 2021 version.
- RelOne 3-5 years of support experience required.
- eDiscovery industry experience.
- Good understanding of general technologies such as Windows Desktop, Windows Server, Linux Server, Database, MFA, Networking, Web, and Cloud (Azure).
- Excellent communication skills and writing skills. Can create any necessary documentation for users.
- Must be able to work independently and as a team player.
- Be proactive and don’t wait to be told to do things.
Preferred Qualifications for Consideration:
- Supported eDiscovery platforms from both the frontend and backend.
- Experience in ServiceNow.
- Knowledge of network infrastructure
- Knowledge of Windows infrastructure such as AD, GPO etc
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