Customer Success Manager

Cruva cruva.com Open · verified Oct 24, 2026

Remote Los Angeles Full-time Manager Customer Success

At a glance

Manager-level Customer Success role at Cruva. Remote, United States · full-time · $70,000–$100,000 base.

SalaryStated by Cruva

$70,000 – $100,000

Base salary for this role, in USD per year, as published in the posting.

This role, from CruvaOur estimate for the market: $85,500–$132,500Median $90,000

The range includes the market median of $90,000 for mid-level customer success roles in Los Angeles, compared against the Los Angeles market.

Worked out from 9 postings that stated pay, median $90,000. Last updated Oct 21, 2026.

RoleCustomer Success

SeniorityManager

LocationLos Angeles

WorkplaceRemote

EmploymentFull-time

Base pay$70,000–$100,000

PostedMay 12, 2026 · 5mo ago

Role brief

remoteroles summary, based on the employer's posting.

What you'll do

Guide new customers through setup and training, helping them reach an early result on the platform
Serve as the main contact for a customer portfolio from signup through the full relationship
Handle customer conversations by chat, email and video, then resolve issues or escalate them to product and engineering
Track account health, spot retention concerns early and share recurring customer friction with internal teams
Work with sales when customers show interest in expanding their platform use

What you bring

You have worked in customer success, account management, onboarding or support for a SaaS product
You communicate clearly in English and can lead customer calls and product training
You stay organized and responsive while handling a substantial flow of customer activity

Who this fits

This role suits someone comfortable owning customer relationships, onboarding and product issue follow-through. It is remote, with working hours aligned to the US or UK.

From the employer

The Role

Cruva is the operating system for brands selling on TikTok Shop. Over 1,400 DTC brands use us to manage affiliate programs, find creators, run sample campaigns, and track GMV at scale. Our customers range from emerging labels to multi-nine-figure operations, including True Classic, Pixi Beauty, and QVC UK.

Customer success at Cruva is not a support function. It is a growth function. The brands in our platform are moving fast, they have high expectations, and they need a partner who understands the platform deeply and can help them get results quickly. You will own the relationship between Cruva and a portfolio of customers from the moment they sign through their entire lifecycle on the platform.

What You'll Do

Lead onboarding for new customers: platform setup, training calls, and getting them to their first meaningful outcome as fast as possible.
Manage ongoing relationships across a portfolio of brands, serving as their primary point of contact at Cruva.
Own customer conversations across chat, email, and video. Be responsive, be clear, and follow through.
Troubleshoot platform issues and coordinate with the product and engineering teams when something needs escalating.
Identify patterns in customer questions and friction points, and bring that feedback into internal product and operations conversations.
Monitor customer health across your book of business and get ahead of retention risks before they surface.
Collaborate with sales on expansion opportunities when customers are ready to grow their usage.

What You'll Bring

Experience in customer success, account management, onboarding, or support within a SaaS environment.
Strong written and verbal English communication skills.
Comfortable leading customer calls and product training sessions.
Organized, detail-oriented, and responsive under a real volume of customer activity.
Familiarity with CRM and support tools.
Experience with TikTok Shop, ecommerce, or creator economy platforms is a strong plus.