Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia
cursor Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at cursor. Remote, Singapore · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Build the APAC support team through regular coaching, feedback and help with career growth
- Handle urgent, difficult user cases and coordinate with engineering to reach solutions
- Define team objectives and measures, then use them to keep support work consistent
- Take user needs to product and engineering teams to shape future priorities
- Make support easier to deliver by improving workflows, automations, tools and shared guidance
What you bring
- You have worked as a Technical Support Engineer or in another hands-on technical support position
- You have led technical support staff in a SaaS or developer-tools environment
- You can diagnose software issues and understand developer workflows
- You are familiar with IDEs, LLMs and AI tools designed for developers
Who this fits
This role suits a technically grounded support leader who can coach a team and take on complex user issues. It is the first APAC support engineering leadership position and is based remotely in Singapore.
From the employer
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.
SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.
About the Role
We’re hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class.
Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them.
What you’ll do
Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.
Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.
Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.
Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
Drive operational excellence by improving workflows, building automations, and streamlining tooling.
Champion documentation and knowledge sharing to empower both customers and teammates.
You may be a fit if
Prior experience as a Technical Support Engineer or in a hands-on technical support role.
Proven track record managing or leading a technical support team in a SaaS or developer-focused company.
Strong debugging and problem-solving skills, with a deep understanding of software development workflows.
Familiarity with IDEs, LLMs, and AI-powered developer tools.
Excellent communication skills with the ability to coach teams and engage with senior external stakeholders.
Self-starter with curiosity, creativity, and a bias for action.
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