IT Specialist (Poland-TechHub)
At a glance
Mid-level IT Support & Helpdesk role at Customs Support Group. Remote, Poland · full-time · no salary stated · we estimate PLN 95,040–PLN 150,000 across Poland.
Customs Support Group has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Handle first- and second-level requests from colleagues across DACH locations, keeping their IT systems supported
- Troubleshoot technical problems and prepare hardware and software for use
- Consider how systems connect when assessing technical needs and challenges
- Help deliver IT rollouts and projects while keeping everyday operations running
What you bring
- Practical IT experience plus vocational IT training, a degree or an equivalent qualification
- Strong working knowledge of Windows and Microsoft 365, with an understanding of how IT systems fit together
- Clear communication in English; German is an advantage
Who this fits
This role suits someone who works independently, stays organized and approaches support with strong analysis and a service mindset. You’ll work from home, with occasional travel and on-site support when needed.
From the employer
IT Specialist
Do you combine technical expertise with a passion for helping people? Join us to support colleagues across our DACH locations, keep the bigger picture of our IT systems in view, and contribute to rollouts and projects. You will work from home, with occasional on-site visits.
Your responsibilities
• You provide first- and second-level support to our colleagues and support IT systems across our DACH locations.
• You resolve IT issues and set up hardware and software.
• You look beyond individual systems to assess technical requirements and challenges in the wider IT context.
• You contribute to rollouts and IT projects and support day-to-day IT operations.
What you bring
• Vocational training or a degree in IT, or an equivalent qualification, along with practical experience.
• Good knowledge of Windows and Microsoft 365 environments, combined with a broad understanding of how IT systems work together.
• A structured, independent and service-oriented approach to work, with strong analytical thinking.
• Confident communication in English, German is a plus.
Your working arrangements
You will work from home and provide on-site support when needed. You should be willing to travel: business trips and on-site visits are occasionally required but remain the exception.
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