IT Service Desk Analyst (Remote, German, French)
At a glance
Mid-level IT Support & Helpdesk role at D-ploy. Remote, Czechia · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Troubleshoot computer hardware, software, mobile devices and other technology for employees and client teams
- Handle first-line support requests and respond promptly to questions from employees and client sites
- Record technical issues, build knowledge-base entries, and share migration details through reports and lists
- Help improve support processes and consult IT specialists when the next step is unclear
What you bring
- You speak German and English fluently; French is a strong advantage
- You bring strong analytical problem-solving, clear communication and careful attention to detail
- You can manage several client requests, work independently, and follow established guidance
- You must provide a criminal record extract issued within the past three months
Who this fits
This role suits a mid-level service desk analyst who can support users in German and English, with French as an advantage. You can be based anywhere in the EU.
From the employer
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
For this role we are looking for a German and French speaking IT Service Desk Analyst for our team. The person can be based everywhere in EU.
Task and Responsibilities:
- provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- First level technical support
- Provide prompt responses to questions from employees as well as from client’s site
- Documentation of problems and knowledge database creation
- Provide hardware migration teams with information and appropriate reports and lists
- Process Improvement activities
- Consult with IT experts, if the appropriate course of action in unclear
Requirements
- Language skills: fluent German and English, French is a big advantage
- Technical skills are a plus
- Strong problem solving/analytical abilities
- Good communication skills
- Attention to detail and ability to multi-task handling multiple clients
- Ability to work independently as well as willing to follow direction and best practices
- Planning and organizing skills
- Team player and supportive personality
- Candidates have to declare Criminal record extract not older than three months
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Minimum 5 weeks of vacation
- Paid sick days
- Meal vouchers
- Vouchers (B-day voucher, wedding, and new born surprise)
- Contributions to wellness programs (multisport card)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
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