Solutions Engineer
At a glance
Mid-level Solutions & Sales Engineering role at DigitalGenius. Remote, Romania · full-time.
Pay not stated Solutions & Sales Engineering salary
remoteroles summary, based on the employer's posting.
What you'll do
- Lead client discovery with operations and engineering teams, then recommend a solution that can hold up
- Build automation flows for complex, high-volume cases and connect them to client systems through APIs and webhooks
- Write Python actions when standard workflows cannot handle a use case, and tune and assess the LLM decisions
- Investigate live issues across connected systems, data and AI, then explain results so non-technical clients can act
- Use implementation feedback to guide Product, while identifying additional use cases for existing accounts
What you bring
- At least two years in a technical client-facing role such as implementation, consulting or solutions engineering
- You can run discovery, explain technical choices plainly, challenge unworkable requests and stay composed during production issues
- You understand APIs, JSON, webhooks, authentication, pagination and rate limits, and can debug Python code
- You have built automations in a low-code or configuration-heavy tool and use AI tools in your work
- You have managed several client projects at once and kept them on deadline
Who this fits
This suits a client-facing technical role where you shape, build and support solutions, rather than focusing only on coding. The position is remote within the EU, with working hours aligned to UK business time.
From the employer
At DigitalGenius, we build AI that resolves e-commerce customer service end to end: order issues, carrier problems, returns, refunds and replacements, often before the customer notices anything is wrong. Our customers include some of the biggest names in retail including On, Rapha, Air Up, Holland & Barrett, AllSaints, Honeylove, and Clarins.
Role & Responsibilities:
As a Solutions Engineer you are the technical owner of your clients' automation, and the person they talk to about it. You sit with a client's operations and engineering teams, decide and advise how their solution should work, build it, and stay accountable for it once it is live. If you want to be left alone to write code, this is the wrong job. Reporting to our Lead Solutions Engineer and working alongside Customer Success, your responsibilities will include:
- Running scoping sessions with a client's operations and engineering teams, and working out what they actually need
- Presenting your design, making the case for it, and steering clients away from approaches that will not hold up
- Designing and building automation flows in the DigitalGenius platform for complex, high-volume use cases
- Integrating the platform with the client's ecosystem (Shopify, Zendesk, Gorgias, Loop, OMS platforms, carriers) via APIs and webhooks
- Building custom actions in Python where a use case needs one
- Prompting, tuning and evaluating the LLM components that decide what the agent does
- Troubleshooting behaviour across systems, data and AI, often live with the client
- Reporting results back in a way a non-technical stakeholder can act on, and growing the account into new use cases
- Taking what you see in real implementations back to Product, so the platform grows in the direction clients need
Location: Remote, EU-based
Working hours: Aligned to UK business hours (GMT/BST)
Requirements
Required:
- 2+ years in a technical role working directly with external clients: solutions engineering, implementation, professional services, technical consulting, technical account management, or escalation-level technical support.
- Proven client-facing judgement. You can run a scoping call and explain a technical decision to a non-technical audience, push back on a request that will not work, and stay clear when something has broken in production.
- Strong understanding of APIs, JSON, webhooks, auth, pagination and rate limits, and the patience to find the gap between what documentation says and what an endpoint actually does.
- Python. You can write/understand and debug a script, read someone else's code, and explain your design choices and how you tested them.
- Hands-on experience building automations in a low-code or config-heavy tool: Zapier, Make, n8n, Workato, UiPath, Salesforce Flow, Power Automate, Retool, or a vendor's own platform.
- Daily use of AI tools in your own work, with a clear view of where they help and where they need correcting.
- Proven experience running several client projects at once against deadlines.
Preferred:
- LLM work: prompting, classification, guardrails, evaluation, OpenAI or Anthropic SDKs
- E-commerce and OMS, especially Shopify: orders, fulfilments, returns, refunds, webhooks
- Customer service platforms: Zendesk, Gorgias, Dixa, Salesforce Service Cloud
- SaaS post-sales delivery: implementations, professional services or solutions teams
Benefits
- Competitive Salary
- Generous vacation time (25 days) + Birthday off
- Environment to develop your skills without bureaucracy or red tape
- Monthly wellness stipend of $210 (Lifestyle wallet) from day 1
- Ongoing subscription to Mental Health Support Platform
- Paid Claude/Cursor subscription: because we want you using the best AI tools every day
- Learning budget to invest in courses, books, conferences, and certifications
Interview Process
We keep our process transparent and respectful of your time. Here's what to expect:
- Round 1 (30 mins): Intro call with our Lead Solutions Engineer.
- Round 2 (1 hour): Review of a take-home technical exercise with a panel (usually two people).
- Round 3 (30 mins): Conversation with our CTO and VP, Product Delivery & Support
- Round 4 (20 mins): Final chat with our CEO.
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