Level 3 IT Systems Engineer
DistantJob Open · verified Oct 24, 2026 At a glance
Mid-level Systems Administration role at DistantJob. Remote · full-time.
Pay not stated Systems Administration salary
remoteroles summary, based on the employer's posting.
What you'll do
- Handle client requests remotely through calls, tickets and remote-access tools, resolving issues across networks, servers, devices and cloud systems
- Build and roll out changes that strengthen security, service availability and performance
- Maintain Windows Server, Active Directory, Microsoft 365 and virtualization environments, including VMware or Hyper-V
- Support Azure or AWS infrastructure, configure firewalls, and monitor systems with RMM tools while documenting work
- Assess networks, servers and security, then keep clients and colleagues informed as issues progress
What you bring
- You bring seven to ten years of hands-on IT systems work, preferably in a managed services setting
- You have strong networking, Windows Server, Active Directory and Microsoft 365 skills, plus advanced VMware or Hyper-V experience
- You have worked with Azure or AWS, and are familiar with firewalls, backup products and RMM tools
- You communicate professionally in English and have handled customer support through calls and ticket queues
Who this fits
This remote role suits an experienced engineer who enjoys frequent client contact and can manage support work with clear communication and organization. You’ll work across client environments, with a strong focus on security, reliability and performance.
From the employer
We’re looking for someone who enjoys solving problems… especially the ones that start with ‘nothing changed, it just stopped working.’
We’re looking for an experienced IT Systems Engineer III who combines strong technical expertise with excellent customer service and communication skills. This is a fully remote role with constant client interaction. The ideal candidate is proactive, solutions-driven, and focused on security, reliability, and performance.
They are a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.
What will your responsibilities be?
- Provide remote technical support via phone, ticketing systems, and remote tools.
- Troubleshoot and resolve issues across networks, servers, endpoints, and cloud environments.
- Design and implement solutions to improve security, uptime, and performance.
- Manage and support Windows Server, Active Directory, and Microsoft 365 environments.
- Administer virtualization platforms (VMware, Hyper-V).
- Support and maintain cloud infrastructure (Azure and/or AWS).
- Configure and manage firewalls (SonicWall, Sophos, Fortinet, Cisco, etc.).
- Monitor systems using RMM tools and maintain clear documentation in ticketing systems.
- Perform network, server, and security assessments following best practices.
- Communicate clearly and proactively with clients and internal teams.
What skills will you need?
- 7–10 years of hands-on experience, ideally in an MSP environment.
- Strong expertise in networking, Windows Server, Active Directory, and Microsoft 365.
- Advanced experience with virtualization (VMware, Hyper-V).
- Experience with cloud platforms (Azure and/or AWS).
- Familiarity with firewalls, backup solutions (Datto, Veeam), and RMM tools (e.g., NinjaOne).
- Excellent communication, organization, and time-management skills.
- Proactive, results-oriented, and a strong team player.
- Experience handling customer support via calls and tickets.
- Professional-level English.
- Nice to have: technical sales experience.
Ideally, you will have one or more of the following certifications:
- CompTIA Net+ and/or CompTIA Security+
- CCNA or CCIE-Cisco certifications a real plus
- Microsoft certifications for Azure, Office 365, Security
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