V108 - Medical Records and Client Communication Case Manager
At a glance
Manager-level Communications role at Duck. Remote, United States · no salary stated · we estimate $77,500–$133,544 across the United States.
Duck has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Keep medical records, bills, balances and case details organized and current in Filevine
- Request documentation from providers, then track follow-ups until records and bills arrive
- Answer client emails, texts and calls during your assigned coverage hours
- Support demand package preparation and legal drafting as your training and experience grow
- Help attorneys and other legal staff with case administration, liens and medical summaries
What you bring
- You have one to two years in case management or legal assistance
- Personal injury experience is required for this role
- You communicate clearly in written and spoken English, including professional client correspondence
- You can keep medical records, bills and related case information accurate and well organized
Who this fits
This remote role is based on Eastern time, with a weekday schedule from 8:30 a.m. to 5:30 p.m. You should be comfortable handling a moderate call load of six to fifteen calls per day and learning case-management tasks progressively.
From the employer
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
Job Duck is seeking a versatile and dependable Medical Records and Client Communication Case Manager to support a growing legal team. In this role, you will help maintain accurate case information, coordinate medical documentation, communicate with clients, and provide day-to-day administrative support to the firm’s staff. The position is ideal for someone who writes confidently in English, enjoys learning new processes, and can manage varied responsibilities with care and professionalism. As your knowledge develops, you will gradually take on more advanced case management duties, including lien coordination, medical summaries, and demand package preparation. A collaborative, adaptable, and approachable professional will thrive in this role.
• Monthly Compensation Range: From 1,220 to 1,320 USD
Responsibilities include, but are not limited to:
- Organize key medical and case documents
- Assist with the preparation of demand packages
- Request, collect, organize, and manage medical records
- Respond to clients professionally through email and SMS
- Handle incoming calls during assigned phone coverage periods
- Follow up with medical providers and other relevant parties regarding requested documentation
- Take on additional administrative and case management responsibilities based on the legal team’s needs
- Support the drafting of legal documents as experience and training progress
- Use RingCentral and Zoom for client communication, internal collaboration, and virtual meetings
- Support attorneys, paralegals, and other legal staff with day-to-day case management and administrative needs
- Request and monitor medical bills and outstanding balances
- Maintain accurate and accessible case documentation in Filevine
- Help identify and manage liens as training progresses
- Prepare medical chronologies and summaries with approved artificial intelligence assistance
Requirements:
• 1-2 years of experience working as a case manager or legal assistant
• Personal Injury experience required
• Filevine experience preferred
• Excellent written and verbal English communication skills
• Strong professional writing skills for client correspondence and legal support
• Ability to communicate professionally with clients through email, SMS, and phone
• Strong organizational and document management skills
• Ability to manage medical records, bills, balances, and related case information accurately
• Capacity to learn personal injury case management processes through gradual training
• Adaptability and willingness to manage several areas of responsibility
• Collaborative and easy-to-work-with approach
• Friendly, professional, and service-oriented communication style
• Strong attention to detail when reviewing documents and maintaining case information
• Ability to prioritize responsibilities in a lower-volume legal environment
• Dependability when supporting attorneys, paralegals, and other staff members
• Comfort using case management and communication technology
• Filevine experience preferred
• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Moderate (6-15 calls per day)
• Software and Tools Required:
- CRM: FileVine
- VOIP: RingCentral
- Email/Calendar: Zoom
Work Shift:
8:30 AM - 5:30 PM [EST][EDT] (United States of America)Languages:
EnglishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
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