Case Manager - Pacific Time Hours
At a glance
Manager-level role at Finch Legal. Remote, United States · full-time · $60,000–$85,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Start insurance claims and stay on top of carrier communications as cases move forward
- Request medical files and police reports, then track responses and follow up
- Watch for lien and subrogation issues and push them toward resolution
- Coordinate with lead paralegals so cases are ready for demand drafting
- Find operational bottlenecks and take steps to fix them
What you bring
- At least two years in personal injury law, legal operations, case management or claims handling
- You communicate effectively with clients and attorneys and bring a detail-focused, process-driven approach
Who this fits
This role suits someone who can manage high-volume work at pace and communicate with both clients and attorneys. You must be available during Pacific Time business hours, even if you work remotely from another time zone. Spanish and English bilingual ability is preferred, not required.
From the employer
About Finch
We’re building the applied AI platform for consumer law.
Legal is the largest services market in the global economy, and consumer law drives tangible, customer outcomes. Our purpose-built platform combines AI agents and legal operators to reduce manual work, enabling firms to serve far more people and expand access to justice. 77% of Americans who'd benefit from a lawyer never get one and we’re broadening how technology impacts real life outcomes.
We’ve started with consumer law (a $120B+ market), and demand has come fast: more than 150 firms run on Finch; we're growing 1,000%+ year-over-year.
Finch was founded by a team of technologists and operators from backgrounds across scale-ups, legal operators, enterprise software, and financial institutions, and law firms. We’re backed by top VCs like Sequoia and Redpoint, and consistently looking to add top talent who wants to build in AI.
Explore life at Finch for more.
This Role
Case Managers ensure cases move forward quickly and comprehensively. You’ll focus on the operational heart of pre-litigation—opening claims, managing medical record requests, securing police reports, and resolving lien issues—so attorneys can work with complete, timely information.
This role requires working Pacific Time (PT) business hours to support our West Coast clients and legal teams. Candidates may work remotely from other time zones but must be available during the required Pacific Time schedule.
What You'll Do:
Open insurance claims and manage communication with carriers
Request, track, and follow up on medical records and police reports
Monitor lien and subrogation issues, ensuring timely resolution
Partner with lead paralegals to prepare cases for demand drafting
Identify and fix operational bottleneck.
Your Team: Legal Operations
Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.
You Might Be a Fit if You:
Have 2+ years in personal injury (PI) law, legal operations, case management, or claims handling
Are process-driven and detail-oriented
Communicate effectively with both clients and attorneys
Thrive in fast-paced, high-volume environments
Are bilingual in Spanish/English (preferred, not required)
Able to work Pacific Time hours
Compensation
$60,000 – $85,000 annual salary + equity
Additional benefits include:
100% coverage for health, dental, and vision
401(k) retirement plan
Flexible PTO (we trust you to take the time you need)
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