Bilingual Commissions Administrator
At a glance
Mid-level role at Foresters Financial™. Remote, Canada · full-time · CA$43,000–CA$63,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Prepare weekly and monthly commission payments and reports, adjusting adviser compensation when policy details change
- Check payouts for errors, investigate mismatches, and answer commission questions from advisers and other contacts
- Enter commission data accurately and share requested compensation details promptly with internal and external contacts
- Track agent and agency commission debts, support collection efforts, and process repayments
- Resolve daily phone and email compensation enquiries accurately while meeting service standards and payrun deadlines
What you bring
- A college diploma or equivalent work experience, plus one to two years in the insurance industry
- Fluent spoken and written French and English
- Strong Excel skills, accurate data entry, and solid numerical and analytical judgment
Who this fits
This role suits someone who can manage detailed commission work, shifting priorities, and tight deadlines. You must be available within insurance operations hours, from 8:00 a.m. to 8:00 p.m., and work extended hours, evenings, or weekends during peak periods as needed. It is a remote, full-time role in Canada.
From the employer
Career Opportunity
Role Title
Bilingual Commissions AdministratorPurpose of role
To investigate and answer insurance adviser telephone and email commission enquiries regarding all aspects of their compensation. In addition to processing all account activities to ensure that the adviser tight payrun deadlines are met.Job Description
Key Responsibilities
- Prepare weekly and monthly commission runs and reports
- Perform compensation adjustments based on policy changes
- Ensure commissions are paid out correctly and investigate any inconsistencies
- Provide commission information as requested in a timely manner to both internal and external contacts
- Input data accurately into the system
- Track information and assist on the debt collection processes of agents and agencies
- Handle commission debt repayments from agents and agencies
- Respond to and ensure efficient and accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards.
- Other duties as required
Key Qualifications
- College Diploma or equivalent work experience is required
- Post Secondary degree or equivalent field experience is an asset
- 1-2 years of experience in Insurance Industry is required
- Fluently bilingual in both French and English (written and verbal)
- Strong analytical and problem-solving skills
- Good mathematical skills
- Intermediate to advanced knowledge of Microsoft excel
- Excellent written and verbal communication skills in French and English
- Strong attention to detail and accuracy
- Accounting and bookkeeping background would be an asset
- Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail.
- Able to respond to constantly changing needs and schedules and to organize and prioritize workload.
- Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues.
- Requires well-developed problem solving and analytical skills.
- Accurate keyboarding skills with good working knowledge of Word and Excel.
- Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm).
- Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA’s.
Salary Range:
$43,000.00 - $63,000.00
The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.
Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.
Equal Opportunity Employment and Inclusion – at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants. We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
Foresters Financial strives to provide an accessible candidate experience for prospective employees with different abilities. If you anticipate needing any type of accommodations during the recruitment process, please email accommodations@foresters.com in advance of your appointment.
Thank you for choosing Foresters. Only those candidates who will be selected for further consideration will be contacted by our Talent Acquisition Team.
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