Business System Administrator I

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And ─ as “one of the Healthiest 100 Workplaces in America” ─ is focused on the mind/body/soul of team members through our Culture of Care.

The Business Systems Administrator I – Manufacturing provides first-line support and routine administration for manufacturing business applications, including production, planning, quality, maintenance, and engineering data applications. This position partners with manufacturing, engineering, supply chain, quality and Business Technology (BT) stakeholders to support user access, data accuracy, documentation, and testing. The administrator works under the direction of Senior Administrators, completes well-defined assignments, and learns how systems, integrations, and data connect across the digital thread. The ideal candidate is a curious, detail-oriented problem solver who is eager to learn manufacturing processes, Industry 4.0 concepts, and automation logic in a professional manufacturing environment.

MINIMUM REQUIREMENTS

Education:

Associate degree in a technology field or 1-4 years of experience in manufacturing, business systems, or technical support.

Experience:

• Experience supporting, configuring, and administering business applications used in a manufacturing environment, such as production, planning, quality, maintenance, and engineering data applications.

• Strong command of manufacturing processes and how data flows between engineering, planning, the shop floor, and the supply chain

• Solid grasp of integration and data-exchange concepts, including application programming interfaces (APIs), single sign-on (SSO), role-based access control (RBAC), and data governance

• Experience working within service desk, change management, and agile work management practices.

Skills:

• Ability to collaborate with cross-functional teams and communicate technical concepts to non-technical users.

• Troubleshoots issues methodically, documenting what was tried and escalating with clear context.

• Attention to detail with a focus on data accuracy, standardization, and documentation.

• Ability to manage multiple tasks, prioritize work, and meet deadlines with minimal supervision.

• Practical application of ITIL Foundation practices, such as incident, problem, and change management

• Proficiency in manufacturing execution (MES), shop floor management (SFM), quality management (QMS), enterprise resource planning (ERP), and product lifecycle management (PLM) systems, including Proplanner, Unipoint, Acumatica, and Fusion Manage

• Familiarity with project management and standard resource tools such as JIRA, Smartsheet, and SharePoint.

Travel: 5–15%

Work Schedule:

This position works between the hours of 7 AM and 5 PM, Monday–Friday. Schedule may vary and can include, but is not limited to, nights, weekends, and holidays. Work may be performed at any time on any day of the week to meet business needs.

KEY RESPONSIBILITIES

• Manufacturing Systems Support: Provides support for manufacturing business applications and their integrations, resolving incidents and service requests and escalating complex or vendor-related issues to Senior Administrators as needed.

• Digital Thread & Data Integrity: Supports the flow of product, planning, and production data between systems, helping define data dictionaries, data ownership, and governance practices that keep information accurate and trusted.

• Access, Licensing & Identity: Administers user access, roles, and license lifecycles for assigned applications, including single sign-on, request and approval workflows, and periodic access reviews.

• Project Delivery: Participates in and leads portions of technology projects, including requirements gathering, user stories, testing, deployment, and handoff to operations.

• Training & Education: Provides training and education to software users and consumers as needed, including onboarding, refresher training, and self-help documentation.

• Standards & Best Practices: Implements and trains the company on standards for manufacturing software and technology, ensuring consistency in how systems are used.

• Cross-Platform Alignment: Works with specialists in various other software to ensure alignment across platforms, including ERP, PLM, and other manufacturing systems.

• Tools, Automations & Workflows: Researches and implements tools, add-ins, scripts, automations, or workflows as assigned to streamline manufacturing-supported processes and reduce manual data handling.

• Emerging Technology: Evaluates and supports emerging shop-floor and field technologies, such as connected equipment, assisted-work and augmented reality tools, and condition-based maintenance capabilities, in partnership with senior administrators and the business.

• Vendor & Partner Coordination: Serves as a point of contact for vendor support teams and implementation partners on assigned applications, tracking issues, releases, and enhancements through resolution.

• Governance & Ownership Model: Supports the shared responsibility model between BT and the business, helping workspace and process owners understand their roles in administration, enablement, and change.

• Continuous Improvement: Provides feedback on individual areas, including technology improvements, standards, and workflow improvements, and participates in testing and validation of changes prior to release.

• Mentoring & Guidance: Provides day-to-day guidance and knowledge transfer to Level I administrators and new team members.

• Stakeholder Relationships: Develops relationships with leaders and/or others that facilitate open dialogue and trust, serving as a reliable point of contact for manufacturing systems-related questions.

• Planning & Execution: Demonstrates the ability to plan for, complete, and implement assignments and responsibilities in a timely manner.

• Culture & Professionalism: Models the company’s core values in daily work and an adoption of professional standards.

• Collaboration & Influence: Demonstrates approachability and ability to collaborate with others and effectively influence outcomes related to manufacturing processes and system usage.

• Talent & Engagement: Actively participates in Faith Technologies hiring referral and mentoring program, as appropriate.

• Other Duties: Performs other related duties as required and assigned.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

ANY OTHER LEGAL STATEMENT LIKE EQUAL OPPORTUNITY EMPLOYER

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.

Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.

FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families. You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you’re ready to learn more about your career with FTI, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

Employment is contingent upon successfully passing a background and drug test