Senior Claims Representative Bodily Injury-Remote
At a glance
Senior role at GAIG (National Interstate External). Remote, United States · full-time · $75,000–$82,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Review bodily injury claims to assess coverage, responsibility, whether they qualify, and the amount of loss
- Investigate claims, then negotiate settlements and set reserves within your assigned authority
- Explain coverage and settlement decisions to insureds, claimants, and outside partners
- Keep claim records complete, authorize payments within your limit, and ensure they are paid promptly
- Attend mediations, arbitrations, depositions, or trials when needed
What you bring
- At least five years handling property and casualty claims
- A bachelor's degree in business administration, risk management and insurance, finance, or a related area, or equivalent experience
- Strong claims knowledge, analytical judgment, negotiation skills, and the ability to manage a prioritized caseload
Who this fits
This is a senior, fully remote U.S. claims role involving technically complex assignments and significant decision-making authority. You must already be authorized to work in the United States without current or future visa sponsorship.
From the employer
National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/)
National Interstate is looking for a Bodily Injury Senior Claims Rep to join their team. This individual will work fully remote from the USA.
Essential Job Functions and Responsibilities
- Manages an inventory of claims to evaluate compensability/liability.
- Plans and conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
- Determines and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials.
- Conveys moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
- Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
- Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
- Performs other duties as assigned.
Job Requirements
Education: Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
Experience: Generally, a minimum of 5 years of experience in property and casualty claims handling. Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).
Scope of Job/Qualifications: Works within significant limits and authority on assignments of higher technical complexity and coordination. Demonstrates strong analytical, negotiation, and problem-solving skills. Demonstrates knowledge of insurance policies, coverage, and claims handling procedures. Maintains knowledge of industry laws and regulations. Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims. Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations. Proven ability to handle confidential information with discretion.
This job is non-exempt in California and Washington
Company:
NIIC National Interstate Insurance Company
Salary Range:
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.
*Excludes seasonal employees and interns.
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