Technical Support Engineer (Edge Network)
At a glance
Mid-level IT Support & Helpdesk role at Gcore. Remote, Poland · full-time · no salary stated · we estimate PLN 95,040–PLN 150,000 across Poland.
Gcore has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Respond to customer and staff questions about Edge Network products through chat, email and occasional phone calls
- Investigate reported incidents, use internal guidance to resolve difficult cases, and pass issues to senior support when needed
- Assess how technical problems affect customers’ operations and work toward timely fixes
- Spot recurring issue patterns, recommend ways to stop them returning, and share support knowledge with teammates
What you bring
- At least one year in technical support, with English proficiency at B2 level or above
- You understand networking basics such as TCP/IP, DNS, MAC addresses, ping and traceroute
- You have solid CDN experience and practical Linux and API skills
- You can diagnose hardware and software problems, including by interpreting logs
Who this fits
This remote role suits someone with mid-level support experience who communicates clearly, prioritizes requests and can explain technical issues simply. The schedule is two night shifts in a row, from 19:00 to 07:00 local time, followed by two days off; each shift includes a one-hour break.
From the employer
The world’s digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you’ll help design and deliver that foundation for an AI-driven world.
We’re a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.
You’ll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.
Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.
Your Responsibilities:
- Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
- Provide consultations regarding our products and services in Edge Network.
- Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
- Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
- Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.
We Expect you to Have:
- 1+ year of Technical Support experience
- English level B2 or higher
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- Solid experience with CDN
- Solid hands-on experience with Linux and API
- Knowledge of monitoring tools such as Grafana, Kibana
- Good customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
Nice to have:
- Experience with SQL
Work Schedule:
- You will work two consecutive night shifts, followed by two days off.
- The night shift runs from 19:00 to 07:00 local time, totalling 12 hours of work time, including a 1-hour break.
What We Offer:
We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
*Please be aware that this benefit may vary depending on your country.
About the Company
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
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