Customer Success Manager (German Speaking)
graswald-gmbh Open · verified Oct 24, 2026 Remote Worldwide Full-time Manager Customer Success
At a glance
Manager-level Customer Success role at graswald-gmbh. Remote · full-time.
Pay not stated Customer Success Manager salary
RoleCustomer Success
SeniorityManager
LocationWorldwide
WorkplaceRemote
EmploymentFull-time
PostedMar 13, 2026 · 7mo ago
Role brief
remoteroles summary, based on the employer's posting.
What you'll do
- Guide a portfolio of large fashion and retail accounts after the sale, serving as their main contact
- Get new customers set up quickly, then review progress and account health with them regularly
- Watch for signs of churn and address account risks before they grow
- Find opportunities to expand accounts, working with sales to increase their value
- Bring customer feedback to internal teams and help build repeatable CS processes and resources
What you bring
- One to four years in customer success, account management or another client-facing role
- You can work fluently in English and communicate confidently with senior stakeholders
- Hands-on experience with Adobe Photoshop
Who this fits
This role suits someone organized and commercially minded who can manage competing account needs, take ownership and spot expansion opportunities. German fluency is highly valued, and experience or genuine interest in fashion, retail or creative work is relevant. The role is remote.
From the employer
- Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact
- Lead structured onboarding to get new clients live quickly and drive early adoption
- Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities
- Proactively monitor account signals to identify churn risks early and take action before issues escalate
- Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value
- Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction
- Contribute to scalable CS processes, playbooks, and resources as we grow
- Support in creative processes using AI tools and the Adobe Suite
- 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency
- A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands
- Experience using Adobe Photoshop
- Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities
- Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball
- A problem-solver who takes ownership and doesn't wait to be told what to do
- Fluency in German is highly valued, fluency in English is a requirement
- Experience in or genuine enthusiasm for fashion, retail, or creative industries
- Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work
- Be at the frontier of AI-driven content creation
- Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up
- Competitive compensation
- A small, high-functioning team that moves fast
- Backed by leading investors
- A remote-first culture
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