Associate IT Operations Engineer
Green Thumb Open · verified Oct 24, 2026 At a glance
Junior Systems Administration role at Green Thumb. Remote · $65,000–$75,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Troubleshoot, install and maintain employee devices, including computers, point-of-sale equipment, phones and related systems
- Help administer servers, network equipment, manufacturing IoT devices and connections between sites
- Work helpdesk tickets and respond to system alerts, escalating issues when needed
- Set up equipment, apply software updates and monitor systems for reliable, secure operation
What you bring
- A high school diploma or equivalent, plus up to two years of IT support experience or training
- Working knowledge of user devices, servers, networking gear and Windows Server systems
- You can diagnose hardware and software problems and communicate clearly with users and teammates
- A valid driver’s license and approval to work in the cannabis industry, including required background checks
Who this fits
This junior role suits someone starting out in hands-on IT support who wants to build experience across user equipment and infrastructure. Expect travel of up to 40% and after-hours, weekend and holiday on-call rotations. The work can involve lifting, walking, climbing and setting up equipment, and you must be at least 21.
From the employer
Associate IT Operations Engineer
This role is ideal for individuals eager to learn how to troubleshoot, install, and maintain various IT systems related to both end-user hardware and technology infrastructure. You don’t need to be an expert, but we value a strong willingness to learn and grow in a dynamic, hands-on environment. This role will be required to travel up to 40% support various manufacturing/CPG sites.
As part of our IT operations team, you will support day-to-day system operations, help resolve technical issues and maintain the health of our IT infrastructure. Over time, you will gain the confidence to take ownership of these systems and continue to grow within the IT organization.
Key Responsibilities:
- End-User Hardware Support:
- Troubleshoot, install, and maintain devices such as PCs, laptops, retail Point of Sale (PoS) technology (registers, printers, iPads/iOS devices), VoIP phones, and other end-user systems.
- Technology Infrastructure Support:
- Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, network equipment (Meraki and Fortinet switches, firewalls, wireless APs), manufacturing IoT devices, ISP circuits, and interconnectivity technologies (copper ethernet and single-mode fiber optics).
- Incident Management:
- Monitor and respond to issues via our helpdesk ticketing system (Fresh Service).
- Proactively and reactively address alerts from our SolarWinds system monitoring platform.
- On-Call Support:
- Participate in after-hours, weekend, and holiday on-call support rotations.
- Other Duties:
- Additional responsibilities as assigned by manager.
- Support overall information systems planning, implementation, and administration in a variety of IT functional areas.
- Follow internal procedures and guidelines to troubleshoot and resolve basic IT issues across different systems and technologies, including hardware, software, and networks.
- Provide support to end-users, assisting with software and hardware malfunctions, setting up new equipment, and documenting and escalating issues as necessary.
- Install and configure software and applies patches or updates to maintain basic IT infrastructure such as servers, workstations, and network devices.
- Routinely test and monitor IT system performance to ensure system security and reliability.
Qualifications / Requirements:
- High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or related field preferred.
- Up to two years of experience and / or training in IT support or related fields.
- Understanding of IT hardware and software systems, including end-user devices (PCs, laptops, iPads, PoS systems) and infrastructure components (servers, networking equipment, and Windows Server environments).
- Familiarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is a plus.
- Ability to troubleshoot and resolve technical issues related to hardware and software systems.
- Strong communication and interpersonal skills to interact with internal customers and team members.
- Flexibility to participate in on-call rotations, handle physical tasks, and travel as needed.
- Ability to pass state cannabis licensing requirements, including federal background checks.
- Ability to perform tasks that may involve lifting (up to 50 pounds), walking, climbing stairs/ladders, and equipment setup (boxing/unboxing).
Additional Requirements:
- Must pass any and all required background checks
- Must be and remain compliant with all legal or company regulations for working in the industry
- Must possess valid driver’s license
- Must be a minimum of 21 years of age
- Must be approved by state badging agency to work in cannabis industry
The pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Green Thumb Pay Range$65,000—$75,000 USDThe pay range is competitive and based on experience, qualifications, and/or location of the role. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.
Green Thumb Pay Range$65,000—$75,000 USD
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