Associate Systems Support Engineer
Harris Open · verified Oct 24, 2026 At a glance
Junior IT Support & Helpdesk role at Harris. Remote, India · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Track application and infrastructure health through AppDynamics, LogicMonitor and Azure Monitor, responding to alerts against service targets
- Check SQL databases regularly and adjust performance, while maintaining Windows servers and IIS through needed updates and configuration
- Watch system interfaces for connection and data-flow problems, then handle initial incidents or route harder cases to engineering
- Keep system procedures and incident records current, and join investigations to identify causes and reduce repeat failures
- Coordinate upgrades, patches and configuration changes with other teams while limiting service interruption
What you bring
- A computer science or IT degree, a related qualification, or equivalent work experience
- One to three years supporting systems monitoring, including uptime checks, performance measures and alert handling
- Working familiarity with application monitoring tools, SQL troubleshooting, and Windows Server or IIS administration
- You can diagnose system faults, investigate root causes and communicate clearly while working with a team
Who this fits
This junior support role suits you if you have hands-on systems monitoring experience and are comfortable with both incident response and routine upkeep. You must be available for a 24/7 schedule, including evening and weekend shifts and on-call rotations; shifts may last nine or twelve hours. The role is based in Pune-Baroda, India and is listed as remote.
From the employer
Job Summary
We are seeking a dedicated and detail-oriented Associate Systems Support Engineer to join our IT operations team. The successful candidate will be responsible for monitoring and maintaining the performance of critical systems, ensuring the uptime and availability of applications and infrastructure. This role involves working with monitoring tools such as AppDynamics (AppD), LogicMonitor, and Azure Monitor, as well as monitoring SQL databases, Windows servers, and Internet Information Services (IIS). The Associate Systems Support Engineer will provide L1 and L2 support while ensuring compliance with service level agreements (SLAs).
Key Responsibilities
- Monitor the performance and availability of applications and infrastructure using tools such as AppDynamics, LogicMonitor, and Azure Monitor.
- Conduct regular health checks and performance tuning of SQL databases to ensure optimal operation.
- Oversee the functionality and performance of Windows servers and IIS, applying necessary configurations and updates as needed.
- Monitor interface subsystems to ensure seamless data flow and connectivity between systems.
- Provide first-level support for system incidents, diagnosing issues and escalating problems to higher-level engineering teams when necessary.
- Maintain documentation related to system configurations, procedures, and incident responses.
- Participate in root cause analysis (RCA) for incidents to prevent future occurrences and improve system reliability.
- Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime.
- Ensure 24/7 uptime of critical systems, responding quickly to alerts and incidents to meet predefined SLAs.
- Stay updated with industry trends and best practices to recommend improvements to monitoring processes and tools.
Key Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 1-3 years of experience in a systems monitoring and support role.
- Familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor.
- Basic knowledge of SQL databases, including monitoring and troubleshooting techniques.
- Understanding of Windows Server administration and IIS management.
- Experience with monitoring server uptime, performance metrics, and alert management.
- Proficient in troubleshooting system issues and performing root cause analysis.
- Strong analytical skills and attention to detail to ensure high-quality service delivery.
- Excellent communication skills, both written and verbal, with the ability to work collaboratively in a team environment.
- Availability to work in a 24x7 environment (9 Hours or 12 Hours shift), including evenings, weekends, and on-call rotations as required.
Preferred Qualifications
- Understanding of monitoring tools like AppDynamics and LogicMonitor.
- Understanding of healthcare application is an added advantage.
- Knowledge of ITIL best practices and frameworks.
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