Senior Manager, Client Success
Hello Heart Open · verified Oct 24, 2026 At a glance
Senior Customer Success role at Hello Heart. Remote, United States · $145,000–$165,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Run strategic Fortune 500 accounts across the client lifecycle, from member adoption through retention and expansion
- Lead renewals and protect recurring revenue while finding ways to grow existing client relationships
- Build C-suite relationships to understand client priorities and present Hello Heart’s value to senior leaders
- Bring customer feedback into product planning, then introduce new offerings to your accounts
What you bring
- At least four years in enterprise customer success or account management, including complex Fortune 500 employer clients
- You understand employer healthcare systems and how their renewal cycles work
- You have exceeded recurring revenue targets and customer satisfaction goals across a group of accounts
- You can use AI tools and agents to run workflows, analyze information, and check and improve their outputs
Who this fits
This role suits a strategic customer success leader who is comfortable challenging assumptions, raising risks, and working across teams. It is remote in the US, with a strong preference for East Coast candidates. Expect travel of up to 40% for client work and executive relationship building.
From the employer
About Hello Heart:
Hello Heart is on a mission to make heart attacks a thing of the past.
We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.
This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.
We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.
About the role:
The Senior Manager, Client Success is a critical member of the Customer Success team leading the company’s strong mission to make Hello Heart’s users healthy and deliver an exceptional customer experience. This role will be a great fit for you if you are passionate about making a difference in members’ health, energized by delivering high customer satisfaction, and think strategically about customer relationships.
Responsibilities:
- Lead Hello Heart’s strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention, and growth,
- Exceptional executive presence and communication skills, with the ability to build credibility, influence senior stakeholders, and establish trusted relationships with Fortune 500 client leaders while effectively articulating and presenting the Hello Heart value proposition.
- Own all aspects of customer renewals, revenue retention, and growth
- Strategic challenger who asks the hard questions, constructively challenges assumptions, surfaces risks early, and brings a thoughtful perspective to drive better decisions and outcomes.
- Develop relationships with customers at the C-Suite level that provide insight into their company goals and strategies.
- Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience and champion new product offerings with your customers
- High ownership and a strong bias toward action, with a proven ability to take initiative, drive results, and thrive on a fast-paced, high-performing team.
Qualifications:
- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, improve productivity, and independently evaluate and refine outputs
- 4+ years of enterprise customer success and/or account management experience, with a proven track record managing large, complex Fortune 500 employer clients
- Deep understanding of employer health care ecosystems and renewal cycles
- Ability to develop strategic customer strategies to support customer growth and retention & willing to ask hard questions, challenge assumptions, and surface risks
- Intellectual curiosity and a hunger to learn, demonstrated by digging into data, asking insightful questions, and proactively identifying opportunities to drive greater client impact.
- Proven track record exceeding ARR goals and client satisfaction across a book of business
- Strong preference for candidates based on the U.S. East Coast to support business needs
- A strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact
- Stellar written and verbal communication and presentation skills
- Highly organized, able to multitask, and easily adaptable to change
- Entrepreneurial, self-sufficient, and thrives in fast-paced environments
- Travel up to 40% to support client engagement, executive relationship building, and strategic account growth
The US base salary range for this full-time position is $145,000 to $165,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary only and do not include equity or benefits.
Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.
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