Junior Client Success Manager - Education
Huzzle Open At a glance
Junior Customer Success role at Huzzle. Remote, South Africa · full-time.
Pay not stated Client Success Manager salary
remoteroles summary, based on the employer's posting.
What you'll do
- Guide students from initial onboarding through their medical school offer, keeping each person’s progress on track
- Check in proactively with students and families, addressing concerns early to protect satisfaction and retention
- Spot opportunities to offer additional services and gather student success stories for testimonials and case studies
- Coordinate programme delivery with internal teams and keep student records current in the CRM and other tools
- Mentor junior support staff while serving as a contact for students and parents
What you bring
- At least two years in client success, customer support, account management or a similar role
- Client-facing communication skills and the ability to build strong working relationships
- You can manage several clients while maintaining high satisfaction and staying organised
- Experience with retention, objection handling or upselling is an advantage
Who this fits
This junior, remote role suits someone who enjoys guiding students and working closely with their families. Education, teaching, healthcare or student-support experience is preferred. You’ll also mentor junior colleagues, so it suits someone ready to take on a small leadership role.
From the employer
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are looking for a Junior Client Success Managers to manage and support students throughout their journey to securing medical school offers.
This is a high-impact, client-facing remote role where you will act as a trusted advisor to students and their families, ensuring programme success, driving retention, and contributing to revenue growth through upselling.
You will also take on light leadership responsibilities, mentoring junior support staff and owning the overall client experience.
Key Responsibilities
- Manage a portfolio of students, guiding them from onboarding to medical school acceptance
- Ensure high client satisfaction through proactive communication and structured support
- Reduce churn and minimise refunds by identifying risks early and resolving concerns
- Drive upsell opportunities
- Collect testimonials, success stories, and case studies from successful students
- Coordinate with internal teams to ensure seamless delivery of programmes
- Act as a point of contact for both students and parents when required
- Support and mentor 1–2 junior team members, acting as a mini team leader
- Track progress and maintain accurate records using CRM and internal tools
Requirements
- 2+ years of experience in Client Success, Customer Support, Account Management, or similar roles
- Background in education, teaching, healthcare (e.g., nursing), or student support is highly preferred
- Strong communication and relationship-building skills (client-facing experience essential)
- Proven ability to manage multiple clients and deliver high satisfaction outcomes
- Experience handling objections, retention, or upselling is a strong advantage
- Highly organised with strong attention to detail and follow-through
- Comfortable working in a fast-paced, target-driven environment
- Experience with tools such as Slack, Notion, Zoom, and Google Drive
- Leadership potential or prior experience mentoring junior staff
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
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