Software Support Engineer
Huzzle Open · verified Oct 24, 2026 At a glance
Mid-level IT Support & Helpdesk role at Huzzle. Remote, North Macedonia · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Reproduce reported customer bugs, inspect call stacks to find causes, and ship TypeScript repairs in frontend and backend code
- Get familiar with the Next.js, React, Node.js and Supabase architecture to diagnose application issues
- Write customer emails that explain technical problems and fixes, and stay calm when support situations become pressured
- Coordinate with Product, QA and Engineering on urgent issues and releases, and maintain internal support guides
- Improve monitoring and alerting, and help prevent repeat problems
What you bring
- Practical experience across Next.js, React, Node.js, TypeScript, Supabase, SQL and Cursor or a similar AI coding assistant
- Strong troubleshooting ability and a good command of software engineering principles and current development practices
- Excellent written English for explaining technical issues clearly, with a customer-focused and composed approach
- You can prioritize and deliver work independently with little oversight
Who this fits
This role suits an early-career software engineer who likes debugging software and helping customers. It is a full-time independent-contractor position, remote from North Macedonia.
From the employer
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
About the Company
Our client is a rapidly growing AI-powered validation technology company serving pharmaceutical, biotechnology, and medical device innovators globally. Their platform helps life sciences organizations dramatically reduce validation costs, accelerate compliance workflows, and streamline complex digital validation processes through intelligent automation and AI-driven assurance.
As the company continues its growth journey, they are expanding their engineering team to support a growing international customer base.
Job Summary
We are seeking a Junior Support Engineer to join a fast-growing software company operating at the intersection of AI and life sciences. This role is ideal for an early-career software engineer who enjoys solving technical problems, debugging applications, and helping customers succeed.
As the first line of technical support, you will investigate customer issues, troubleshoot application problems, implement fixes, and communicate solutions clearly to customers. You’ll work closely with Product, QA, and Engineering teams while gaining hands-on experience across modern web technologies including Next.js, React, Node.js, TypeScript, and Supabase.
This is an excellent opportunity for someone looking to grow their software engineering career in a supportive startup environment.
Key Responsibilities
- Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase application architecture.
- Investigate customer-reported issues and reproduce bugs within the application.
- Use Cursor or similar AI-assisted development tools to inspect code, analyze call stacks, and identify root causes.
- Develop and deploy maintainable TypeScript fixes across both frontend and backend systems.
- Improve edge-case handling, application reliability, and performance.
- Write clear and customer-friendly email responses explaining technical issues and resolutions.
- Support customers professionally and calmly during high-pressure situations.
- Collaborate with Product, QA, and Engineering teams to prioritize urgent issues and releases.
- Contribute to internal documentation, knowledge bases, and support runbooks.
- Help improve monitoring, alerting, and recurring issue prevention processes.
Requirements
- Experience with Next.js, React, Node.js, TypeScript, Supabase, SQL, and Cursor or similar AI-assisted development tools.
- Strong debugging, troubleshooting, and problem-solving abilities.
- Solid understanding of software engineering principles, coding best practices, and modern development workflows.
- Ability to work independently, manage priorities, and execute tasks with minimal supervision.
- Excellent written English communication skills with the ability to explain technical concepts clearly to customers.
- Customer-focused mindset with strong interpersonal skills and the ability to remain calm under pressure.
- Experience communicating directly with customers regarding technical issues is highly preferred.
- Experience building, shipping, or maintaining software applications independently is a plus.
- Exposure to SaaS products, technical support, or support engineering environments is advantageous.
- Familiarity with version control systems and collaborative software development practices.
- Interest in AI, healthcare technology, biotechnology, or life sciences industries is beneficial.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
IT Support & Helpdesk work from LinkedIn, X, Reddit and Upwork, in one list.
Each morning you get everything that fits, strongest first.
IT Support & HelpdeskRemote
Find me workBy the team behind remoteroles.