Remote - Epic Medical Device Integration Application Analyst II

The Application Analyst II is responsible for the support, administration, configuration, and optimization of Philips Fetal Monitoring, Philips IntelleBridge Enterprise (IBE), Philips iECG/ECG solutions, Alaris Pump integrations, and related clinical technologies. This role provides advanced application and device integration support, including iECG new user builds, ISP user provisioning, workflow configuration, troubleshooting, and system maintenance. The analyst collaborates with Clinical Operations, Physicians, Information Technology, and Biomedical Engineering to support device connectivity, equipment replacements, upgrades, and interoperability with the electronic health record (EHR). The Application Analyst II serves as a subject matter expert for supported systems, promotes operational efficiency through technology optimization, and assists in training and supporting end users and fellow analysts.

• Provide advanced support, administration, and optimization of Philips Fetal Monitoring, Philips IntelleBridge Enterprise (IBE), and Philips iECG applications.
• Build, maintain, and support new users within Philips iECG, including physician onboarding, profile configuration, provider mappings, reading groups, and security access.
• Configure and maintain physician ECG interpretation workflows, reading assignments, and provider access within Philips iECG and ECG systems.
• Provide ISP support, including new user setup, account provisioning, role assignment, access management, and user maintenance.
• Support Alaris Pump integrations, connectivity, workflow optimization, and troubleshooting efforts.
• Coordinate and support device swaps, replacements, upgrades, deployments, and connectivity validation for
• Philips monitoring solutions and associated clinical devices.
• Partner with Biomedical Engineering on medical device lifecycle management, implementation projects, hardware replacement activities, and issue resolution.
• Monitor and maintain interoperability between clinical devices, middleware platforms, interfaces, and the electronic health record.
• Perform testing, validation, implementation, and support of software upgrades, hardware deployments, interfaces, and device integration projects.
• Knowledge of Epic – FDI Records, Device Build and maintenance, Workstation (LWS) records, and integration build.
• Other duties as assigned

Education

• Associate's Degree - Information Technology, Business Administration, or related field or 3 years related experience working as a licensed clinical or certified IT professional - Required

Work Experience

• 3 Years - experience in IT or clinical business workflow - Required
• Experience supporting clinical, ancillary, or business environments - Required
• Application system build experience required - Preferred

Travel Requirements

• Travel may be required based on project go-lives and support.
  

Skills and Abilities

Essential Technical/Motor Skills

• Proficiency with online devices.
• Proficiency with communicating via face-to-face, audio, written communication.
• Ability to prepare for and facilitate a meeting.

Interpersonal Skills

• Excellent verbal and written skills, strong interpersonal skills and the ability to perform as a team player.
• Ability to work with peers at all levels in establishing and executing strategies for the process improvement and solution selection, installation and implementation of computer-based solutions.
• Highly focused on radical, loving service
• Not afraid to think and act outside the box
• Open and flexible
• Able to think and act efficiently with minimal direction
• A catalyst for change
• Serves with HEART
• Consultative
• People- and relationship-oriented
• Highly effective listener and communicator
• Operates with strong integrity and ethics. Instills trust and honesty
• Innovative and forward-thinking
• Manages conflict without becoming defensive or angry
• Self-reflective-knows strengths and weaknesses and self-manages effectively
• Maintains a sense of humor and optimism under pressure

Essential Physical Requirements

• Ability to work at a desk for a major part of the workday using an online computer terminal and/or a personal computer and a telephone.
• Ability to manipulate manuals, printed output, memos, periodicals, mail, and written requests.
• Ability to attend meetings at sites other than the normal workplace (on a different floor or in a different building).

Essential Mental Abilities

• Must possess the ability to solve problems using a high degree of logical thought process.
• Ability to make independent decisions based on the interpretation, analysis and evaluation of changing data and conditions.
• Also must be able to work on several tasks concurrently with great emphasis on the retention of details.
• Ability to switch between multiple tasks and projects.
• Demonstrates a high degree of stress tolerance.
• Must have the ability to retain a wide variety of knowledge about software and hardware products.
• Must be able to develop and organize short and long-range goals.

Essential Sensory Requirements

• Adequate vision to read technical manuals and periodicals, memos, reports, and other documentation and to use an online and/or personal computer monitor.
• Adequate hearing to understand verbal information and use a telephone.

Exposure to Hazards

• Physical hazard of electrical shock is present when working with electrically powered devices.
• The job carries a high degree of stress stemming from the need to meet demands and provide a customer-oriented service to the end users.
• Eye and neck strain.

Other Skills and Abilities

• Demonstrates the ability to function in a self-sufficient role and to accept a great deal of responsibility.
• Demonstrates a high degree of self-motivation and self-confidence resulting in the ability to make decisions and to react to changing situations.
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