IT Support Technician I - Buenos Aires

Interlaced Open · verified Oct 24, 2026

Remote Buenos Aires Contract Mid-level IT Support & Helpdesk

At a glance

Mid-level IT Support & Helpdesk role at Interlaced. Remote, Argentina · contract.

In listing IT Support & Helpdesk salary

RoleIT Support & Helpdesk

SeniorityMid-level

LocationBuenos Aires

WorkplaceRemote

EmploymentContract

PostedJul 14, 2026 · 3mo ago

Role brief

remoteroles summary, based on the employer's posting.

What you'll do

Resolve incoming support tickets through remote sessions, escalating only when documented fixes fail or service targets risk slipping
Keep support associates informed of your availability and plan client work ahead of time
Verify client contacts, manage approval checks, and review dashboard measures such as response targets and ticket age
Handle assigned client project tasks under supervision, while completing training and building knowledge of internal and client systems
Train support associates and new employees on relevant processes and tools

What you bring

At least one year in IT, with help desk and customer support experience
B2-level English or higher, plus the ability to explain technical solutions clearly to end users
Knowledge of common workplace technology, varied technical environments, and cloud infrastructure components

Who this fits

This is a full-time remote contract role based in Buenos Aires, with a dedicated home workspace and reliable internet required. You’ll work weekdays during Pacific Time business hours, excluding holidays. The position suits someone comfortable supporting users across chat, phone, and email, learning under direct supervision, and training newer colleagues.

From the employer

Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
We have professional development pathways throughout the organization with accompanying training programs.
We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
We are poised for significant growth in 2026 and beyond, and need you to help us do it!
We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Requirements

Interlaced is looking to hire a contracted IT Support Technician I in Buenos Aires, Argentina. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.

The candidate we are looking for is an efficient problem solver, has high technical skills and experience, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.

Roles & Responsibilities

Acting as a key layer of Interlaced's support team you have a responsibility to clearly communicate your availability to IT Support Associates and schedule your client responsibilities proactively.
Self-sufficient when taking proactive and reactive tickets. Only escalating to IT Support Technician II when a documented solution fails or Interlaced SLA is in jeopardy.
Gatekeeper for Key Contact approval process and contact verification.
Taking reactive support tickets to resolution and escalating, if needed. Working on proactive maintenance, internal initiatives, or personal education when not working with clients.
Review and action on your Brightgauge dashboard KPIs for your performance (SLA, Resolution Time, Stale Tickets, etc).
Develop knowledge of internal Interlaced systems and client facing technology solutions.
Develop knowledge of Interlaced clients and Interlaced's service plans.
Basic understanding of Interlaced's project offerings and how to identify areas of opportunity for Interlaced clients.
Under direct supervision, working on assigned project tasks for assigned clients.
Complete assigned training, shadowing, and identify areas of interest for future education.
Provide training to IT Support Associates and new Interlaced employees.

Ideally, this candidate has a minimum of 1+ years working in IT, with a focus on help desk and customer support. This is a full-time contract position working remotely to assist end users through remote sessions via chat, phone, and email. The candidate is expected to have a dedicated working environment/home office with stable internet connection.

Candidates should possess B2 or higher proficiency in English. This position is from the hours of 8:00am - 5:00pm Pacific Time (UTC -7 / -8), Monday through Friday excluding holidays.

Below are tools we work with at Interlaced and proficiency in several of these tools is preferred: