Technical Support Engineer Welding
At a glance
Mid-level IT Support & Helpdesk role at JOB BOARD. Remote, Vietnam · full-time.
Pay not stated IT Support & Helpdesk salary
remoteroles summary, based on the employer's posting.
What you'll do
- Act as the first contact for technical and service questions from representatives, partners and customers
- Diagnose welding-related problems and guide users toward durable fixes
- Build working relationships with local representatives and sales partners, sharing customer and market feedback internally
- Arrange regional events and deliver training for internal colleagues and external stakeholders
- Check system offers for quality and circulate relevant product and market information within the organization
What you bring
- A technical qualification in metalworking, such as pipeline construction, steel engineering or another listed field
- Extensive experience with MMA, TIG and MIG/MAG welding, plus basic robot-handling knowledge
- Strong customer communication and sales skills, with a service-focused approach
- A motorcycle licence and readiness to travel within Vietnam and internationally
Who this fits
This remote, home-office role suits a mid-level technical support professional based in the Ha Tinh region. It includes national and international travel.
From the employer
At Fronius, we are driven by innovation, quality, and strong partnerships. For our strategic business segment Welding, we are looking for a dedicated and service-oriented professional to strengthen our network in Vietnam.
In this role, you will act as a key link between Fronius and our local representatives and partners, ensuring outstanding technical support, high-quality service, and strong, lasting relationships.
This is a fully remote, home office-based position, open to candidates located in the Ha Tinh region.
Responsibilities
Serve as the first point of contact for all technical and service-related inquiries
Provide professional technical support to representatives, partners, and end customers
Identify and resolve technical issues efficiently and sustainably
Build strong relationships and collaborate closely with Fronius representatives and sales partners
Gather valuable market and customer feedback and share insights internally
Ensure compliance with Fronius sales and service guidelines, including the strategy of our business segment Welding
Support and organize regional events, exhibitions, and trade fairs
Plan and deliver training sessions for internal teams and external stakeholders
Handle customer inquiries (existing and potential) with a solution-oriented mindset
Act as a vital interface between Fronius International GmbH and regional partners
Distribute relevant market and product information within the organization
Ensure high-quality system offers (OK point quality assurance)
Requirements
Technical qualification in a metalworking field such as pipeline construction, steel engineering, machine construction, shipbuilding, etc.
Extensive knowledge of MMA, TIG and MIG / MAG welding processes
Basic knowledge in robot handling
Electrical knowledge would be an advantage
Good sales and communication skills as well as a customer-oriented attitude
Willingness to travel (national and international)
Driving licence for motorcycles
Are you ready for Fronius? Apply online now and become part of the Fronius family!
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