Site Reliability Engineer, Tech Lead

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY? Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)! We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less. With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

In the SRE, Tech Lead role you will build and maintain the company's internal platform, driving operational excellence and empowering the entire engineering team. You should have experience in analyzing, proposing, and implementing safer systems and processes. Collaborating closely with engineering squads across platform engineering, you will ensure our applications are both safe and reliable. As a hands-on leader, you will stay actively involved in technical work while collaborating closely with internal stakeholders and engineering squads across the organization to ensure our applications are both safe and reliable.

DEPARTMENT: Engineering

LOCATION: Anywhere in Brazil - Remote

WHAT YOU GET TO DO

• Collaborate with and support our creative, tight-knit development team.
• Design, deploy, and operate Loadsmart's critical systems while balancing reliability, cost, and agility.
• Play a key role in driving reliability projects with engineering teams.
• Utilize your intuitive problem-solving skills and contagious positive attitude to tackle challenging and exciting issues, inspiring those around you.
• Collect metrics and understand their business impact, encouraging the team to do the same.
• Perform troubleshooting and root-cause analysis of system operation issues.
• Be accountable for the platform's Service Level Agreements and Objectives.
• Provide infrastructure support during off-hours as needed
• Take ownership of software infrastructure projects
• Seek, give, and receive constructive feedback through code and specification reviews.
• Familiarity with AI agents and agentic workflows, applying AI across the SDLC (AI-assisted coding), LLMs, MCP servers/gateways, and how emerging AI tooling can improve reliability and operations is a plus.

REQUIRED QUALIFICATIONS:

• 1-3 years leading Reliability Work across multiple engineering squads
• Over 5 years of experience in Cloud Computing, SRE/DevOps
• Proven experience collaborating with internal stakeholders across multiple engineering squads
• Strong project management skills with a demonstrated ability to delegate and mentor team members
• Proficient in English communication (both written and spoken) to collaborate in an international team with native and non-native English speakers
• Detail-oriented with high initiative and self-motivation
• Strong understanding of software engineering principles and how systems work under the hood
• In-depth knowledge of modern networking and operating systems
• Proficiency in AWS, cloud environments, containers, Kubernetes, Docker, and DevOps engineering, including managing tests and CI/CD pipelines
• Familiarity with automation tools and provisioners like Terraform, Ansible, or Chef
• Solid troubleshooting and system engineering experience in UNIX/Linux production environments
• Experience with monitoring, alerting, and incident management
• Proficiency in automating tasks with scripting languages like Python, Bash, etc
• Experience or exposure to PostgreSQL and DBA responsibilities is a plus
• Fluent in English (both written and spoken); comfortable interacting with native English speakers daily.

WORKING AT LOADSMART: • Competitive base salaries - we believe in rewarding top talent • Extremely competitive Equity package - become a shareholder in our company! • Loadie Time Off - PTO and sick days without a limit At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability. It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.