Technical Support Specialist / Systems Engineer

​Job Location: Remote

Type: Full Time; Mon-Fri (EST)

Start Date: Contingent

Salary Range: $65,000-$75,000 annually

Clearance Required: None

The Systems Engineer for the Integration team is responsible for the upkeep, configuration and reliable operation of individual and multi-user computers for both internal and client users. The position requires someone who possess a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues. They will also be able to work independently and in a fast paced environment.

​Primary Roles and Responsibilities:

• Respond to service requests submitted to our managed services department
• Resolve various server, desktop and network level issues
• Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages
• Plan, execute and deploy workstation, server and cloud solutions
• Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support

Job Requirements and Qualifications:

• Minimum of 4 years’ experience in IT with excellent customer service background and strong interpersonal communications skills
• Hands-on experience with Windows Server 2012 and above including Small Business Server (SBS) and Business Essentials.
• Configure and troubleshoot Windows 8, Windows 10 and Mac OS X.
• Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS
• Experience administering Microsoft Office 365
• Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense
• Ability to manage outside vendors to resolve client service requests
• Ability to troubleshoot computer and peripheral hardware issues
• Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines
• Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
• Experience working within a managed service provider environment
• Experience working with ConnectWise Automate and ConnectWise Manage a plus

About MainSpring

MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.

• Medical, Dental and Vision coverage for employee and family
• 401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
• Health Reimbursement Account (HRA) w/ medical coverage
• 7 Paid Holidays + 1 Floating Holiday
• Paid Time Off (PTO)
• Bonus plans
• Tuition Reimbursement Program
• Employee Assistance Program
• Employee Referral Program
• Dynamic Recognition and Rewards
• Work with Industry-Leading Talent
• Promotion and Advancement Tracks

Founded in 1993, MainSpring is headquartered in Frederick, Maryland. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense.

Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.