Danish Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated Solutions & Sales Engineering salary
remoteroles summary, based on the employer's posting.
What you'll do
- Handle Danish-speaking customers’ technical and administrative questions as their main contact
- Work through difficult customer requests across multiple channels and record each interaction in the CRM
- Spot repeated customer problems and work with internal teams on lasting service improvements
- Help customers get more from the services while supporting efficiency and satisfaction targets
- Keep current on company policies and service changes so you can give accurate guidance
What you bring
- You speak and write Danish fluently, or it is your native language
- A valid EU passport is required for this role
- You have worked in customer support or a comparable role dealing directly with clients
Who this fits
This role suits someone with a customer-facing background, strong problem-solving skills, and clear communication in a multicultural setting. The position is in Sofia, Bulgaria, and requires a valid EU passport; a relocation package is offered.
From the employer
Danish Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between high-caliber talent and global industry leaders. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to excel in the competitive Customer Support Services landscape while advancing their international careers.
Job Overview
We are currently sourcing exceptional talent for a Danish Speaking Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to join a world-class team in the Customer Support Services sector, where your linguistic expertise will directly influence client satisfaction and service delivery in one of the most exciting jobs in Bulgaria.
Key Responsibilities
- Act as the primary point of contact for Danish-speaking customers, providing high-level technical and administrative support.
- Resolve complex inquiries through multiple channels, maintaining the high standards expected in the Customer Support Services industry.
- Document all interactions accurately within the CRM to ensure a seamless service experience for every client.
- Identify recurring customer issues and collaborate with internal departments to implement long-term service improvements.
- Contribute to team KPIs by maintaining high service efficiency and customer satisfaction scores.
- Provide expert guidance to clients, ensuring they get the most value out of our service offerings.
- Stay updated on company policies and service updates to provide precise, professional information to the Danish-speaking market.
Requirements
- Native or fluent Danish (spoken and written).
- Valid EU passport (mandatory).
- Proven experience in Customer Support Services or a similar client-facing environment.
- Strong problem-solving skills and a passion for helping others.
- Excellent communication skills and the ability to thrive in a multicultural environment.
- A proactive attitude towards starting your career in one of the most sought-after Danish-speaking jobs.
Benefits
What We Offer
- Competitive Monthly Salary.
- Fully Paid Training to ensure you hit the ground running.
- Comprehensive Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria.
- Monthly Performance Bonus linked to your dedication and success.
- Professional growth opportunities within the global Customer Support Services industry.
- And Much More...
Life in Bulgaria
Bulgaria is a hidden gem in Eastern Europe, offering a perfect blend of ancient history, modern city life, and stunning natural landscapes. By choosing one of these Danish-speaking jobs, you will experience a vibrant culture, a warm climate, and an incredibly affordable cost of living. Bulgaria continues to attract top international talent due to its unique charm and thriving business hubs.
Living in Bulgaria means enjoying world-class cuisine, a buzzing nightlife in Sofia, and convenient travel access to the rest of Europe. With our fully paid relocation package, starting your new Danish Speaking Solutions Consultant position in Bulgaria is effortless. Join a thriving expat community and elevate your quality of life in beautiful Bulgaria today.
How to Apply
If you are ready to take the next step in your career and join a leading team, click Apply Now to submit your application. We look forward to hearing from you and helping you start your journey with Mercier Consultancy Group.
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