Finnish Speaking Solutions Consultant - Work In Sofia, Bulgaria
At a glance
Mid-level Solutions & Sales Engineering role at Mercier Consultancy Group. Remote, Bulgaria · full-time.
Pay not stated Solutions & Sales Engineering salary
remoteroles summary, based on the employer's posting.
What you'll do
- Handle Finnish-speaking client requests across phone, email and chat, resolving difficult questions with customer satisfaction in mind
- Log client conversations and the solutions you provide in the internal support database
- Bring technical or operational problems to the relevant teams and help move them toward resolution
- Use product knowledge to recommend solutions suited to each end user
- Keep current on policies and industry developments, and join team briefings to improve support processes
What you bring
- You speak and write Finnish fluently at a native or equivalent level
- You can use English professionally for communication with colleagues
- You have valid EU travel documents or authorization to work in Bulgaria
- You bring strong problem-solving ability and a service-focused approach
Who this fits
This mid-level role suits someone comfortable supporting Finnish-speaking clients in a customer support setting. You need to relocate to Sofia, Bulgaria, and have the required work authorization for Bulgaria.
From the employer
Finnish Speaking Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO advisory, we specialize in placing high-performing professionals in dynamic roles, including exclusive Finnish-speaking jobs across the continent.
Job Overview
We are currently seeking a motivated professional for a Finnish Speaking Solutions Consultant position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in Sofia, offering a blend of professional growth and an incredible international lifestyle.
Key Responsibilities
- Act as the primary point of contact for Finnish-speaking clients, providing expert assistance within the Customer Support Services sector.
- Resolve complex inquiries through phone, email, and chat, ensuring high levels of customer satisfaction.
- Maintain comprehensive records of client interactions and solutions provided within the internal support database.
- Collaborate with cross-functional teams to escalate and resolve technical or operational issues efficiently.
- Drive positive outcomes by applying advanced product knowledge to offer tailored solutions to the end-user.
- Stay updated on company policies and industry trends to provide consistent and accurate service.
- Participate in team briefings to improve support processes and contribute to a high-performance work culture.
Requirements
- Native or fluent Finnish (spoken and written) is strictly required.
- Professional proficiency in English for internal communication.
- Previous experience in a Customer Support Services role is highly advantageous.
- Valid EU passport or appropriate work authorization for Bulgaria.
- Strong problem-solving skills and a passion for delivering exceptional service.
- Readiness to relocate to Sofia for this career-defining position in Bulgaria.
Benefits
What We Offer
- Competitive Monthly Salary
- Fully Paid Training
- Health Insurance
- Fully Paid Relocation Package (flight, transfer, hotel)
- Monthly Performance Bonus
- Career development opportunities in one of the best jobs in Bulgaria
- And Much More...
Life in Bulgaria
Living in Bulgaria offers a unique blend of vibrant culture, breathtaking mountain landscapes, and a rich history that dates back centuries. Choosing to work in Bulgaria means enjoying a high quality of life with a Mediterranean-influenced climate that ensures plenty of sunshine throughout the year, making it one of the most attractive destinations for professionals seeking international growth.
Sofia is a cosmopolitan hub known for its affordable cost of living, world-class dining, and a thriving social scene for expatriates. When you accept our Finnish Speaking Solutions Consultant position in Bulgaria, you gain access to an welcoming community and a modern working environment. Experience the perfect balance of career progression and personal exploration that only a country like Bulgaria can offer.
How to Apply
Are you ready to take the next step in your career with one of the most exciting Finnish-speaking jobs currently available? Click the Apply Now button to submit your application and join our team in Sofia. We look forward to reviewing your profile and helping you settle into your new life in Bulgaria.
Sincerely,
The Recruitment Team at Mercier Consultancy Group
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