System Administrator
At a glance
Mid-level Systems Administration role at New Charter Technologies. Remote, United States · full-time · $80,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Provide urgent remote and in-person IT help to clients, then monitor their systems to reduce outages and improve performance
- Troubleshoot Windows Server and Windows 10 systems, administer Office 365 accounts and email, and support TCP/IP connectivity
- Use RMM tools to monitor client systems and assist with Azure and AWS cloud infrastructure
- Record procedures and client conversations in ticketing systems, while guiding junior staff and assigning work
What you bring
- At least four years working with Microsoft Windows Server
- Strong troubleshooting ability and substantial networking and systems administration knowledge
- Clear communication, good organization, and the ability to work independently or with a team
Who this fits
This full-time role is based on-site in Minnetonka, Minnesota, with client support delivered both remotely and in person. You need a reliable commute to Minnetonka or be willing to relocate, and should be comfortable mentoring junior staff. The schedule is an eight-hour shift from 8:30 AM to 5:30 PM.
From the employer
We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
ProTech IT Solutions, a New Charter Technologies Company, is a fast-growing Managed Service Provider (MSP).We are seeking a skilled and client-focused System Administrator to join our team.
This role is ON SITE and supports clients both remotely and on-site, primarily out of our Minnesota location.
We’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.
Key Responsibilities
- Deliver remote and on-site technical support to clients with professionalism and urgency.
- Proactively monitor and maintain client systems to prevent downtime and improve performance.
- Collaborate with clients to understand their IT needs and deliver tailored solutions.
- Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
- Administer Office 365 environments including user management and email configurations.
- Configure and support network protocols such as TCP/IP and ensure secure connectivity.
- Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.
- Assist in cloud infrastructure support including Azure and AWS environments.
- Document technical procedures and client interactions in ticketing systems.
- Demonstrate leadership by mentoring junior staff and delegating tasks effectively.
Required Qualifications
- Minimum 4 years of experience with Microsoft Windows Server.
- Strong troubleshooting and problem-solving skills.
- In-depth knowledge of networking and system administration.
- Excellent communication and organizational skills.
- Ability to multitask and work independently or as part of a team.
- Reliable commute to Minnetonka or willingness to relocate.
Preferred Qualifications
- Experience in a Managed Service Provider (MSP) environment.
- Familiarity with RMM tools such as ConnectWise.
- Cloud experience with platforms like Azure or AWS.
- College degree in IT or related field and relevant certifications.
Benefits
- Health Insurance
- RTO (Responsible Time Off)
- 401(k) Matching
Schedule
- 8-hour shift: 8:30 AM – 5:30 PM
Location: Onsite - Minnetonka, Minnesota
Job Type: Full-Time
Salary: $80,000 annually
Who We are:
At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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