IT Support Specialist
At a glance
Mid-level IT Support & Helpdesk role at Nityo Infotech. Remote, United States · full-time · no salary stated · we estimate $71,694–$112,619 across the United States.
Nityo Infotech has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Investigate application faults and feature requests, then pass identified bugs and improvement ideas to developers
- Handle first-line Windows hardware and software support, including the client’s web and mobile applications
- Guide users through designated apps and resolve mobile device hardware, software, and operating system problems
- Run functional checks and document whether new solutions are ready for use
- Track incidents in ServiceNow, maintain support guides, and route complex cases to Tier 3 teams
What you bring
- At least one to three years supporting application development work
- A computer science or IT degree, a related qualification, or equivalent experience
- Working knowledge of iOS and Android, plus experience managing and troubleshooting mobile devices
- Clear written and spoken communication, and experience working as part of a team
Who this fits
This remote role suits someone at the mid-career level who can support mobile apps and devices while coordinating with IT, database, and development teams. You should be willing to travel to a client site when needed.
From the employer
Hiring!! IT Application Support Specialist
Below is the detailed job description. If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com
Job Title: IT Application Support Specialist
Location: Remote (Florence, KY). Should be willing to travel to client location as needed.
Duration: Fulltime
Job Description:
IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely with the IT Support, Database and Application Development teams. You will be responsible for identifying bugs and opportunities for improvement in existing applications, and clearly communicating these to the appropriate Application Development team.
Responsibilities:
- Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps)
- Provide input to design requirements associated with client platform future roadmap
- Provide user guidance for client designated mobile/web applications as requested
- Troubleshoot and resolve mobile device issues or problems with device hardware and software to the client Apps.
- Perform functional testing and documentation to support the readiness of new solutions
- Provide basic troubleshooting and problem resolution proficiencies in the following:
- Mobile Device Hardware from multiple vendors such as Apple, Samsung, HTC, Motorola, etc.
- Mobile Device Software Operating Systems from multiple vendors such as iOS & Android
- Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
- Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems.
- Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures.
- Update & Create knowledge base and work instruction documentation
- Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required.
Qualifications:
- Minimum of 1 to 3 years of application development support experience
- Bachelor's Degree in computer science/information technology or related field or relative experience
- Solid working knowledge of mobile OS platforms (iOS, Android)
- Excellent verbal and written communication skills
- Experience working in a team
- Mobile Device Management and troubleshooting experience
- Knowledge about the Application Development Lifecycle is a plus
Amrutha Duddula
Sr Talent Acquisition Specialist
Nityo Infotech Corporation
Phone: 732-203-7434
Email: amrutha.duddula AT nityo.com
www.nityo.com
www.linkedin.com/in/amruthad/
All your information will be kept confidential according to EEO guidelines.
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