Clinical Specialist (Orthotics - PCS)
At a glance
Mid-level role at Ottobock. Remote, United States · $105,000–$115,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Guide patients and clinicians through product trials, care decisions and fitting techniques, both virtually and at clinical sites
- Troubleshoot orthotic products remotely and make targeted visits to help customers manage complex fittings
- Build and deliver training for customers and sales teams, including webinars, seminars and professional presentations
- Share clinical guidance across internal teams and relay customer input to product, marketing and sales colleagues
- Create product and fitting resources, and support custom fabrication with technical advice
What you bring
- You hold ABC certification as an orthotist
- You have experience with advanced orthotic technology and complicated fittings
- You communicate confidently in writing and aloud, including when presenting training
- You can use Microsoft Office and virtual meeting platforms
Who this fits
This role suits an independent, organized orthotist who can manage competing priorities and work with both customers and internal teams. You must live in the eastern United States and be willing to travel domestically for much of the role, with occasional international trips. The position includes occasional lifting of up to 50 pounds and extended periods of sitting.
From the employer
Summary Statement
For more than a century, Ottobock has pursued the mission of helping people living with limb loss, limb difference, or mobility challenges maintain or regain their freedom of movement. We do this through the development of leading prosthetic, orthotic, and wheelchair innovation, and an unwavering commitment to delivering superior patient care experiences. As a growing healthcare company, we continue to invest in both our people and new service offerings. With more than 10,000 employees worldwide and 1,000 across North America, we are dedicated to advancing the O&P industry and improving the lives of the people served by it.
The Professional and Clinical Services Team (PCS) North America is seeking a highly motivated ABC Certified Orthotist for the role of Clinical Specialist, Orthotics – East Region.
The ideal candidate will be in the East region of the U.S. The purpose of this position is to provide clinical and technical expertise, education, and product training to internal and external customers to grow the orthotics business unit. The Clinical Specialist is one of few employees here at Ottobock that is a Certified Orthotist. Trained and certified to properly fit our orthotic componentry, the Clinical Specialist serves as the clinical connection between our orthotic products, internal departments, customers, and end-users.
Duties & Responsibilities
- Assist customers (both virtually and onsite) in the clinical environment by educating patients and clinicians, directing care, and conducting trials to support clinical application of our orthotic products and fitting techniques.
- Develop broad-based technical and clinical knowledge & experience with our Ottobock orthotic portfolio to educate our customers on fitting indications and procedures.
- Support customers via phone or MS Teams with product troubleshooting measures.
- Assist with patient care activities & manage complex fittings via strategic visits (onsite and virtual) with our customers.
- Collaborate with our Education Team to develop and deliver educational curriculum, including online education, live webinars, onsite clinical seminars, regional trainings at remote locations, as well as technical presentations and workshops at various professional association meetings and our NA headquarters in Austin, TX.
- Train and onboard internal Territory Sales Managers on product features and functions to outline a successful sales strategy in the field.
- Provide internal education and clinical expertise for our Reimbursement, Technical Support and Customer Service Departments.
- Act as a liaison for information transfer between customers and Professional Clinical Services, Marketing, Sales, and Product Management Departments. This includes technical input for current or future orthotic development projects.
- Provide technical support to our custom fabrication department as needed.
- Create technical and clinical resources, articles, or other professional documents for various Ottobock products and fitting techniques for internal and external use, publication, etc.
Qualifications
- Must be ABC Certified Orthotist
- Experience with advanced orthotic technology and complex fittings
- Strong communication skills, both verbal and written
- Willingness to travel 60–75% domestically with occasional international travel
- Confident presenting and delivering trainings
- Strong project management and organizational skills
- Ability to manage multiple priorities and deadlines
- Critical thinking and problem-solving skills
- Self-motivated with ability to work independently and collaboratively
- Adaptable and flexible in changing environments
- Professional interaction with internal and external stakeholders
- Proficiency with Microsoft Office and virtual platforms
- Ability to sit for extended periods and occasionally lift up to 50 pounds
- Must be currently located in Eastern Region of U.S.
Compensation Data
Salary Disclosure: $105,000-$115,000 base salary, plus bonus eligibility. Actual compensation will depend on experience, skills, and qualifications.
Benefits
Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Paid time off
Company holidays
Floating holidays
100% company-paid short & long-term disability
401k match up to 3.5%
Paid parental leave
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