Technical Support Agent
At a glance
Mid-level IT Support & Helpdesk role at PAR Technology. Remote, United States · full-time · no salary stated · we estimate $71,694–$112,619 across the United States.
PAR Technology has not published a salary for this role. The figure below is our estimate, not theirs.
remoteroles summary, based on the employer's posting.
What you'll do
- Serve as the first contact for help with PAR products, including point-of-sale hardware and software
- Diagnose technical and day-to-day operating problems, using judgment to choose a resolution
- Enter customer incidents in service tools, keep them moving and use the required escalation path
- Build out the knowledge base and work with internal colleagues or outside engineers on customer issues
- Complete customer-service administration while delivering a positive support experience
What you bring
- At least one year of customer service experience; helpdesk work is preferred
- You have strong communication and troubleshooting skills, solid typing ability and working knowledge of Windows
- You have reliable broadband or fiber service and a separate place to work if your primary location is unavailable
Who this fits
This entry-level, remote US role suits someone building a career in technical support who enjoys solving problems and helping customers. You must be able to work weekends, holidays and overtime when needed.
From the employer
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.
Position Location:
Remote (US)
Reports To:
Technical Support Manager
What We’re Looking For:
Requirements:
1+ year of Customer Service experience (Helpdesk experience preferred)
Background in restaurant or call center environments
Strong problem-solving and communication skills
Solid typing skills and working knowledge of Windows OS
Reliable broadband/fiber internet and access to a backup work location
Networking experience a plus
AAS in electronics tech or computer science a plus
A+ or Microsoft certifications a plus
Additional skills:
Passion for helping others and resolving technical issues
Ability to multitask and prioritize in a fast-paced environment
Strong team collaboration and customer relationship building skills
Ability to work weekends, holidays, and overtime as needed
Unleash your potential: What you will be doing and owning:
Provide first-level support for POS hardware/software and PAR products
Resolve operational and technical issues quickly and efficiently
Log and manage incidents using our service management tools
Follow escalation workflows and contribute to our knowledge base
Deliver exceptional service that fosters total customer satisfaction
Complete administrative support tasks related to customer service
Analyze issues and apply sound judgment to determine resolutions
Collaborate with internal teams and third-party engineers as needed
Interview Process:
Interview #1: Video Screen with Talent Acquisition Team
Interview #2: Video interview with the Team (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
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