Business Systems Analyst
At a glance
Mid-level IT Support & Helpdesk role at Physicians Insurance A Mutual Company. Remote, United States · full-time · $93,000–$139,300 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Translate department needs into specifications and settings for new or changed business applications
- Keep enterprise systems working for internal and external users, while updating stakeholders on support work and upgrades
- Build and test Power BI, Business Objects, and ad hoc reports; investigate problems with existing reporting
- Coordinate application upgrades and troubleshooting with vendors, database administrators, and website developers
- Prepare user tests, analyze application data with SQL queries, and maintain system documentation and help desk articles
What you bring
- Hands-on experience configuring and developing enterprise applications is required, including deploying approved business-rule changes
- You bring SQL, PL/SQL, and T-SQL experience; four or more years is preferred
- At least two years supporting document imaging, CRM, professional liability systems, website development, and customer relations is preferred
- A degree or minor in information systems, business, or a related field is preferred
Who this fits
This role suits a mid-level analyst who can bridge business teams, IT, and application vendors while handling configuration, reporting, testing, and support. The position is hybrid, with one to two office days per week; remote employees may need to visit the main office up to four times yearly.
From the employer
Position Summary:
The Business Systems Analyst’s role is to define one or more functional departments’ process and enterprise application software needs, and then translate that into the specifications, design, and configuration for new and/or modified applications. The Business Systems Analyst is also responsible for designing and developing reports and/or dashboards as requested.
Key Responsibilities:
- Collaborates across functional departments and IT (both internal IT as well as external systems vendors) in the planning, design, development, implementation, and ongoing support of new and/or enhanced business processes and enterprise applications
- Supports business teams, members, and stakeholders by configuring and maintaining enterprise applications, ensuring these systems remain available and effective for both internal and external users; Owns stakeholder communications throughout application support, and projects involving application development and upgrades
- Works with business units to define and gather reporting requirements; Designs, develops, and tests reports and/or dashboards as requested by the business teams, including Power BI, updating SAP Business Objects (BOE), or an ad hoc query as needed; Troubleshoots and resolves issues with existing reports
- Works alongside application vendors, including software vendors and developers, database administrators, and website developers, to support system applications, upgrades, and troubleshooting issues and enhancements
- Provides technical direction and addresses inquiries from internal/external customers relating to various enterprise application software issues, including data input, reporting research and resolution, website support, and software and database code research
- Compiles and develops test plans, test cases and administers required user testing
- Analyzes data produced and input into the various applications, including requirements, user stories and KPI's, writing ad hoc queries in an Oracle or MS SQL environment to gather operational results and data, UAT results, workflows, website usage and monitoring
- Creates and maintains application and system documentation, including knowledge base articles for help desk support, incident and problem management documentation, business, functional, and technical requirements documentation, standard operating procedures (SOPs), change management documentation, and key decision records
- Documents imaging and workflow system, website, CRM, professional liability/core insurance systems, financial systems (GL, AP), risk management, and reporting/BI dashboards and reports
- Analyzes new enterprise application software to meet business requirements; Assesses potential applications against business needs and evaluates overall pricing and support costs
- Meets with broader applications team regularly to cross-train and ensure that subject matter expertise is shared across the team, enabling effective support for all applications
Requirements / Qualifications:
- Bachelor’s degree or minor in information systems, business, or related field preferred
- 2+ years of experience with document imaging systems, CRM, professional liability systems, website support and development, and customer relations preferred
- 4+ years of experience with SQL, PL/SQL, T-SQL, and working knowledge of JavaScript preferred
- Experience with enterprise application configuration and development required, including configuring and maintaining systems to implement new or revised business rules through application settings; evaluating configuration changes to ensure they meet business requirements and deploying approved updates to production
- 2+ years of experience in professional liability insurance and related systems is highly desirable
- This is a hybrid role with an in-office expectation of 1 to 2 days per week. Employees within commuting distance of the office may be required to report in person as needed. Employees working remotely may be required to travel to the main office up to 4 times per year, subject to business need
The salary range for this position is $93,000 to $139,300. The range displayed on each job posting reflects the minimum and maximum for new hire salaries for the position. Starting salary is determined by several factors, including job-related skills, experience, and relevant education or training. This position is also eligible for an annual company bonus at an incentive target level of 8%.
We also offer a comprehensive benefits program, including a generous retirement program and Paid Time Off. Please visit Physicians Insurance - A Mutual Company for detailed benefit descriptions.
At Physicians Insurance, you’ll find an exceptional hybrid work environment, and the opportunity to work for an industry leader whose programs have a positive impact on insurance and healthcare.
OUR PURPOSE
To protect, defend, and support our Members.
OUR VALUES
People-First - we treat everyone with respect and empathy.
Expertise - we strive to be the best at what we do.
Commitment - as a mutual company, we are accountable and dedicated to our Members and to each other.
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