Customer Success Manager (North America)
At a glance
Manager-level Customer Success role at Precoro Inc. Remote, Brazil · full-time.
Pay not stated Customer Success Manager salary
remoteroles summary, based on the employer's posting.
What you'll do
- Manage North American B2B accounts after launch, building relationships and helping customers reach their goals
- Lead executive and quarterly reviews, create shared success plans, and discuss renewals and account growth
- Watch usage and customer health signals, then act early when an account may be at risk
- Train key users, advise on procurement workflows, and support adoption of products, modules, and integrations
- Bring customer feedback to internal teams and help satisfied clients provide reviews, referrals, and case studies
What you bring
- You have worked in Customer Success or Account Management for a B2B SaaS business
- You communicate and present confidently in English, including informal conversations with US customers
- You are comfortable discussing pricing, renewals, price changes, and upsells as part of customer growth
- You take ownership, handle difficult customer conversations, and find practical workarounds in complex setups
Who this fits
This role suits someone who can combine customer advising with commercial account growth, rather than focusing only on technical support. You will work remotely from Brasília and support North American accounts.
From the employer
Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.
We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our North American B2B accounts.
💡 Why is this role important to us?
The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.
🎯 Key Responsibilities:
Account Portfolio Management: Own and nurture a portfolio of North American B2B accounts post-go-live.
Strategic Engagement & Growth: Lead Executive Business Reviews (EBRs/QBRs), develop Joint Success Plans, and handle contract renewal and expansion conversations.
Customer Health Monitoring: Continuously track product usage and health metrics, proactively identifying and mitigating churn risks.
Consulting & Value Adoption: Consult clients on core procurement use cases, conduct refresher trainings for key users, and guide them through new product adoption, modules, and strategic integrations.
Commercial Mindset (CS Sales): Confidently navigate discussions around pricing, contract renewals, upselling, and cross-selling.
Voice of the Customer: Capture structured feedback, market insights, and product requirements to share with Product, Sales, and Marketing teams.
Brand Advocacy: Engage satisfied customers in building case studies, leaving platform reviews (G2, QBO, etc.), and providing referrals.
🔍 What We Are Looking For:
Proven Experience: Past track record in Customer Success, Account Management within a B2B SaaS environment.
Exceptional Communication: Excellent English skills (both written and verbal) with strong presentation abilities and the capacity to engage in smooth, confident small talk with US clients.
Commercial Acumen: Understanding that Customer Success is a growth-driver (not just technical support) and being comfortable discussing monetary aspects, price adjustments, and upsells.
Problem-Solving & Adaptability: Process-oriented thinker capable of finding creative workarounds in complex customer setups.
Resilience & Ownership: Ability to handle uncomfortable client conversations, take full ownership of results, and thrive in a fast-paced, scaling environment.
Nice-to-Haves:
Experience working with North American / US clients.
General understanding of how B2B Sales and Marketing functions operate.
Why you’ll love working at Precoro:
Global Impact: You will work on a top-tier B2B SaaS product used by 1,000+ international businesses across the US, Europe, and worldwide.
Trust-based Management: No micromanagement — your ideas and initiatives are always encouraged and truly matter.
Supportive & Ambitious Team: You’re not alone — our team is open, honest, and always ready to support your professional journey.
Reimbursement for Professional Growth: We invest in your development through courses, conferences, and educational resources.
Flexibility & Balance: We care about results, not how long you sit at your desk + 26 paid days off annually + paid unlimited sick leave.
📋 What to Expect:
CV and Video Pitch Review
Test Task
Interview with the hiring manager (60 minutes)
The trial period will last 3 months, after that, you’ll get lots of congratulations!
Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.
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