Engagement Manager, Customer Success & Account Growth
At a glance
Manager-level role at Predoc. Remote, United States · full-time · $140,000–$170,000 base.
remoteroles summary, based on the employer's posting.
What you'll do
- Stay the main customer contact after a sale, building trust with sponsors, operational leaders and everyday users
- Shape customer pilots with sales colleagues, agree on success measures and move promising results toward wider use
- Coordinate launches across workflows, integrations, training and timelines, bringing internal teams together
- Spot adoption risks early, resolve customer issues and pursue renewals, upsells or broader account growth
- Use customer reviews to discuss ROI and performance, then relay needs and product feedback to internal teams
What you bring
- At least three years in sales, account management, customer success, consulting or another customer-facing role
- You have managed customer relationships or commercial discussions and found opportunities to grow accounts
- Strong project coordination skills to handle several customer launches, schedules and stakeholders at once
- You can explain ROI, performance measures and operational results clearly to customers
Who this fits
This manager-level role suits someone who wants ownership of customer relationships, delivery and account growth. You’ll work with healthcare customers and coordinate with sales and go-to-market colleagues. The position is remote in New York.
From the employer
We are looking for a customer-focused, commercially minded Engagement Manager to own the full lifecycle of customer success and account growth. This role is ideal for someone who has experience in sales, account management, customer success, or consulting and enjoys building trusted customer relationships, identifying expansion opportunities, and helping customers realize clear ROI.
Partnering closely with our Account Executives, you’ll help ensure pilots are well-scoped, implementations run smoothly, onboarding is seamless, and long-term relationships grow into meaningful expansions. This role is equal parts account manager, project manager, consultant, and trusted advisor. You’ll work directly with healthcare customers to understand their goals, drive adoption, surface new opportunities, and help Predoc become an essential partner in their operations.
Customer & Account Ownership
Serve as a primary customer-facing point of contact after initial sale, building strong relationships with executive sponsors, operational leads, and day-to-day users.
Pilot Management
Partner with Account Executives to scope and execute customer pilots. Define success criteria, align stakeholders, track progress, and help convert successful pilots into broader adoption.
Implementation & Onboarding
Lead end-to-end implementation, coordinating with internal teams to ensure workflows, integrations, training, and launch milestones are delivered on time.
Account Management & Growth
Develop a deep understanding of each customer’s goals, workflows, and pain points. Proactively identify opportunities for expansion, upsell, cross-sell, and deeper account penetration.
Customer Success Management
Drive adoption, satisfaction, and retention across customer accounts. Monitor engagement, identify risks early, and work cross-functionally to resolve issues quickly.
Quarterly Business Reviews
Regularly meet with customers to review performance metrics, ROI, operational impact, and evolving priorities. Use these conversations to reinforce value and uncover growth opportunities.
Commercial Partnership
Work closely with Account Executives and the broader go-to-market team to support renewals, expansions, vendor reviews, contracting processes, and customer strategy.
Customer Advocacy
Build high-trust customer relationships that lead to testimonials, referrals, case studies, and long-term partnerships.
Internal Collaboration
Act as the voice of the customer internally, surfacing customer needs, product feedback, workflow gaps, and opportunities to improve the customer experience.
Requirements
Required
- 3–6 years of experience in sales, account management, customer success, engagement management, consulting, or another customer-facing role.
- Experience managing customer relationships, commercial conversations, or account growth opportunities.
- Strong project management skills, with the ability to manage multiple customer launches, timelines, and stakeholders at once.
- Comfort working with customers to understand business needs, communicate value, and guide them toward successful outcomes.
- Experience identifying upsell, cross-sell, renewal, or expansion opportunities.
- Excellent communication and relationship-building skills, with a consultative and customer-first approach.
- Data-driven mindset, with the ability to present ROI, performance metrics, and operational outcomes clearly to customers.
- Comfort with ambiguity and fast-moving environments; proactive, organized, and solutions-oriented.
Preferred
- Experience in healthcare SaaS, health information management, clinical research, care delivery, or healthcare operations.
- Experience navigating vendor review, procurement, contracting, or enterprise buying processes.
- Experience being an early member of a team and helping test, build, and improve customer playbooks.
- 2–4 years of consulting experience, preferred but not required.
Benefits
- You’ll be a foundational member of a high-growth, high-impact team.
- You’ll work with a differentiated service with real-world traction and clear ROI.
- Your work will directly influence patient access to cutting-edge research and care.
- You’ll help shape our customer success, account management, and go-to-market motion from the ground up.
- You’ll have meaningful ownership across customer relationships, growth strategy, and company trajectory.
- Salary 140,000-170,000 base + commission
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